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Harrogate and District NHS Foundation Trust

IT Desktop Technician

The closing date is 01 December 2025

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Job summary

The Trust is seeking to recruit an on site IT Desktop Technician to provide support to users of IT systems and services at our Hospital in North Yorkshire. This role is based at Harrogate District Hospital and cannot be undertaken remotely.

You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

Main duties of the job

The role involves close working with all teams within the IT Department and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 11, and Android operating systems.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

  • A supportive culture so colleagues can bring their whole selves to work.
  • Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
  • Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

  • Due to high levels of interest, posts may close early if we reach a sufficient number of applications
  • Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
  • Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
  • All job offers are subject to satisfactory pre-employment checks.

Details

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3467R

Job locations

Harrogate District Hospital

Lancaster Park Road, Harrogate

Harrogate

HG2 7SX


Job description

Job responsibilities

For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557406 or at tracey.shoobridge@nhs.net

Job description

Job responsibilities

For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557406 or at tracey.shoobridge@nhs.net

Person Specification

Knowledge

Essential

  • Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP.
  • A good working knowledge of PC and server products - hardware and software

Desirable

  • Knowledge of technologies such as PC peripherals, Laptops, Printers and Tablets

Qualifications

Essential

  • Degree in a relevant subject or equivalent experience

Experience

Essential

  • Minimum 3 years' experience of working in an IT support environment
  • Experience of working in an active directory environment
  • Experience of working with clinical and corporate systems
  • Working knowledge of workstation administration

Desirable

  • Working knowledge of Microsoft Windows Server.
Person Specification

Knowledge

Essential

  • Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP.
  • A good working knowledge of PC and server products - hardware and software

Desirable

  • Knowledge of technologies such as PC peripherals, Laptops, Printers and Tablets

Qualifications

Essential

  • Degree in a relevant subject or equivalent experience

Experience

Essential

  • Minimum 3 years' experience of working in an IT support environment
  • Experience of working in an active directory environment
  • Experience of working with clinical and corporate systems
  • Working knowledge of workstation administration

Desirable

  • Working knowledge of Microsoft Windows Server.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road, Harrogate

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road, Harrogate

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

IT Support Lead

Tracey Shoobridge

tracey.shoobridge@nhs.net

01423557406

Details

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3467R

Job locations

Harrogate District Hospital

Lancaster Park Road, Harrogate

Harrogate

HG2 7SX


Supporting documents

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