Bank GP OOH Care Support Worker

Job summary

The role of GP Out of hours is to meet primary health care needs to patients presenting outside of usual GP practice hours. Where appropriate patients are then referred to specialist teams within and / or external to the hospital, or provided with advice for on-going self care.

The post holder will work in GP Out of Hours (OOHs) supporting the clinician's and offer support to reception as required. The post holder will support and care for patients within the clinical setting working under the supervision of the clinical staff. The post holder will assist clinical colleagues with investigations.

The post holder will (clinical and clerical elements):

o Be familiar with, and work to, the protocols and policies of the GP OOHs service and Trust policies, paying particular attention to the Chaperoning and Infection Control policies.

o Closely liaise with other disciplines and the provision of a courteous, reliable and quality service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

o Be aware of the Health and Safety aspects of staff and patients and to promote a safe environment to work in.

o Have a thorough knowledge of how to prepare, care for and clean equipment within the department and restock supplies.

o Commit to further training as required by both elements of the role and when competent to assist in the training of others.

Main duties of the job

• Clinical Support

  • Undertake patient observations (temperature, pulse, blood pressure, oxygen saturations, blood glucose, respirations, pain assessment) and report results to the clinician.

  • Recognise and escalate abnormalities or emergencies promptly.

  • Perform clinical procedures as directed by a clinician, including:

    • ECG recordings

    • Simple dressing changes

    • Phlebotomy

    • Cannula care (dressing changes, insertion/removal)

    • Pregnancy and urine testing (including preparing samples for microscopy)

  • Assist in providing basic life support during cardiac arrest situations.

• Patient Care and Comfort

  • Assist patients with mobility, moving and handling, and toileting needs.

  • Support patients with personal hygiene and dignity, including undressing for examination.

  • Provide reassurance, information, and comfort to patients and relatives in waiting areas, ensuring access to refreshments where appropriate.

• Operational Support

  • Escort patients to and from departments or wards, following clinical assessment.

  • Support clinicians during periods of high demand or escalation.

  • Assist the Emergency Department when GP OOH workload allows.

• Professional Responsibilities

  • Maintain up-to-date Mandatory and Essential Skills Training.

  • Escalate concerns to clinicians or practitioners in a timely manner.

  • Contribute to maintaining a safe, clean, and supportive clinical environment.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG1 4PF

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG1 4PF

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

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