Community Administrator

Job summary

- To provide a range of administrative and clerical duties to ensure the smooth running of Adult Community Services Clinical Teams.

- To provide an efficient and reliable appointment service for the patients referred to Adult Community Services Clinical Teams.

- To undertake typing, both managerial and patient centred, including discharge letters, correspondence, minutes and reports.

- To work at the Single Point of Access to receive, monitor, collate and dispatch all referrals on a timely basis to the appropriate community teams effectively

- To receive referrals and provide a single point of contact for community end of life services, GPs, acute trust colleagues, patients and families and service providers across Harrogate and Rural District.

- To operate within the hours of 8-6, 7 days a week.

- To be able to travel between community bases to support the wider Adult Community Service Teams.

Main duties of the job

Patient/client/customer focus

- To contribute to the delivery of a caring service focused on recognising, understanding and meeting the individual needs of the service user.

- To present a calm, efficient and friendly manner on the telephone and respond to anxious, angry or abusive people appropriately.

- To keep patients informed if there are delays, cancellations or appointment errors.

- To apologise to patients for departmental errors, cancellations or other undesirable situations.

Financial

- To order and distribute stationery and other equipment as required by the team and maintain stock levels.

Administration and Clerical

- To be responsible for the receipt and management of all referrals to Adult Community services.

- To register on SystmOne all referrals received and ensure that all details are correct.

- To receive and respond to all enquiries by telephone, email and task.

- To access information from the internet and emails and relay this to team members.

- To provide a full telephone answering service for the relevant teams dealing with callers who may be patients, staff or public or other professionals by redirecting calls, taking messages or by personally undertaking the required action.

- To undertake relevant photocopying.

- To provide a typing service for the teams including correspondence, home visit reports and discharge letters.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

HDFT sites

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

HDFT sites

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

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