Harrogate and District NHS Foundation Trust

Private Patients and Overseas Visitors Team Leader

The closing date is 02 September 2025

Job summary

To work as part of the Private Patient and Overseas Visitors team providing administrative support of a high standard. Demonstrates due diligence whilst maintaining and promoting effective working practices commensurate with the post. Maintains confidentiality relating to the welfare and treatment of patients and staff at all times

  • To work as a member of the Admin Team and supervise the Administration Team
  • To provide administrative support to the Management Team in the Private Patients and Overseas Visitors Service
  • The post holder will be expected on a day to day basis to supervise members of the admin team, supervise their work, and to prioritise and coordinate their work in order to meet the needs of the department.
  • The post holder will also be expected to ensure that tasks are completed accurately and in a timely manner.

Main duties of the job

Administration and Clerical:

  • Record keeping and ensuring all documentation, both written and electronic, is accurately completed using a variety of software.
  • To be an integral team member for ensuring patients receive high standards of care.
  • Receive and deal with telephone enquiries on behalf Private Patients and Overseas Visitors Service
  • Ability to input complex information, including clinical information, and data into a computer throughout the working day accurately and effectively with interruptions from telephone calls and staff management responsibilities
  • Ability to multi-task in a demanding and pressurised working environment
  • Is responsible for a group of dedicated outpatient clinics ensuring that at all times a high quality service is provided to patients, consultants and their staff.
  • Ensures that all clinic slots are filled appropriately maximising clinic usage.
  • Oversee the booking of inpatient procedures, ensuring that staffing is secured and all relevant departments informed.
  • Identify and register all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.
  • Effectively inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

  • A supportive culture so colleagues can bring their whole selves to work.
  • Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
  • Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

  • Due to high levels of interest, posts may close early if we reach a sufficient number of applications
  • Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
  • Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
  • All job offers are subject to satisfactory pre-employment checks.

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3247R

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Job description

Job responsibilities

Supervision:

  • To supervise the Administrator
  • Participate in the appraisal of team members, in accordance with the Trusts Appraisal Policy.
  • To supervise the allocation of workload to the Administrator.
  • Provide a comprehensive induction to all new permanent, bank and agency staff to their work area.
  • Provide support to the Private Patients and Overseas Visitors Business Support Officer in the management of HR issues for the administration team.
  • Act as a support for other staff within the department to ensure smooth running of Admin Team.
  • To train and supervise the Administrator.
  • Support the implementation of policies and procedures within the service.
  • To undertake any delegated duties as appropriate to grading of post.
  • Assist in the development and delivery of training for new staff members as agreed.

Patient/Client/Customer Focus:

  • To use own initiative and respond appropriately to issues arising within the service.
  • To be aware of own limitations and when to seek assistance.
  • Treat patients with empathy and reassurance.
  • Ensure that patients are kept informed at all times.
  • To act as a resource and support for other staff members.
  • Provide non-clinical information and guidance to patients, carers and other members of the team.

Job description

Job responsibilities

Supervision:

  • To supervise the Administrator
  • Participate in the appraisal of team members, in accordance with the Trusts Appraisal Policy.
  • To supervise the allocation of workload to the Administrator.
  • Provide a comprehensive induction to all new permanent, bank and agency staff to their work area.
  • Provide support to the Private Patients and Overseas Visitors Business Support Officer in the management of HR issues for the administration team.
  • Act as a support for other staff within the department to ensure smooth running of Admin Team.
  • To train and supervise the Administrator.
  • Support the implementation of policies and procedures within the service.
  • To undertake any delegated duties as appropriate to grading of post.
  • Assist in the development and delivery of training for new staff members as agreed.

Patient/Client/Customer Focus:

  • To use own initiative and respond appropriately to issues arising within the service.
  • To be aware of own limitations and when to seek assistance.
  • Treat patients with empathy and reassurance.
  • Ensure that patients are kept informed at all times.
  • To act as a resource and support for other staff members.
  • Provide non-clinical information and guidance to patients, carers and other members of the team.

Person Specification

Education/Training and Qualifications

Essential

  • 3 GCSEs or equivalent including English at Grade C or above
  • NVQ Level 4 in Administration or relevant knowledge and experience
  • RSA II Typewriting, word processing or equivalent
  • Evidence of continuing development

Desirable

  • RSA II audio or equivalent
  • ECDL
  • Medical terminology qualification

Experience/ Knowledge

Essential

  • Previous experience in Administration and Management
  • Previous experience of using clinical IT systems (PCS/ WebV/ CRIS etc)
  • Excellent verbal and written communication skills
  • Ability to prioritise and manage own workload for best effect and work without supervision

Desirable

  • Previous experience and knowledge of NHS administration processes
  • Previous supervisory experience
  • Evidence of liaising with more than one discipline
Person Specification

Education/Training and Qualifications

Essential

  • 3 GCSEs or equivalent including English at Grade C or above
  • NVQ Level 4 in Administration or relevant knowledge and experience
  • RSA II Typewriting, word processing or equivalent
  • Evidence of continuing development

Desirable

  • RSA II audio or equivalent
  • ECDL
  • Medical terminology qualification

Experience/ Knowledge

Essential

  • Previous experience in Administration and Management
  • Previous experience of using clinical IT systems (PCS/ WebV/ CRIS etc)
  • Excellent verbal and written communication skills
  • Ability to prioritise and manage own workload for best effect and work without supervision

Desirable

  • Previous experience and knowledge of NHS administration processes
  • Previous supervisory experience
  • Evidence of liaising with more than one discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Private Patients and Overseas Visitors Manager

Mikalie Lord

mikalie.lord@nhs.net

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3247R

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Supporting documents

Privacy notice

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