Deputy Service Manager
The closing date is 04 August 2025
Job summary
The post holder will support the delivery of services within the Long Term, Urgent, Cancer & Community Directorate. They will work closely with Directorate, Care Group and Department leadership teams to support capacity and demand planning and managing compliance against national standards and local driver/watch metrics.
Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines.
Reporting to the Service Manager the post-holder will work to operationally manage the delivery of service key to delivery of medical specialties with some flexibility to support urgent care and cancer services as required.
Duties will include monitoring pathways in identified specialties, operational managing delays which impact on achievement of RTT, engaging with clinical staff to ensure job plans are effective and activity is managed in a timely manner, reporting performance data at relevant forums and supporting the senior team to produce relevant reports and updates.
At Harrogate and District NHS Foundation Trust, our values are Kindness, Integrity, Teamwork and Equality (KITE). If you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
Main duties of the job
- Responsible for highlighting and addressing issues of concern, as appropriate
- Support development of appropriate reporting and develop robust Validation processes
- Provide training and communication in relation to capacity& demand modelling and performance against KPIs
- Support the Triumvirate to delivery their Care Group's Driver Metrics as part of the HDFT Impact quality improvement methodology
- Maintain Departmental governance processes in support of nursing and clinicalleadership team(s)
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Details
Date posted
22 July 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
421-LTUCC-3183S
Job locations
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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