Job summary
We are looking for an Patient Pathway Central Support Officer who can help us deliver an efficient, high quality medical records service across the Long Term and Unscheduled Care Directorate. This role is essential to providing safe care to our patients by providing efficient and effective administration services for outpatient bookings and patient pathway management teams. The role will be key to helping us achieve our targets.
Main duties of the job
Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Job description
Job responsibilities
Main responsibilities:
- Receive telephone queries from patients and other service users, resolving general queries, cancelling and amending appointments.
- Where necessary provide support to the patient pathway booking teams with administration tasks as well as more specialist support with work on our patient booking systems.
- Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
Job description
Job responsibilities
Main responsibilities:
- Receive telephone queries from patients and other service users, resolving general queries, cancelling and amending appointments.
- Where necessary provide support to the patient pathway booking teams with administration tasks as well as more specialist support with work on our patient booking systems.
- Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
Person Specification
Essential and Desirable
Essential
- A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
- Previous experience of booking outpatient appointments
- Previous NHS experience
- Experienced PCS and ERS user
- Understanding of confidentiality and data protection principles
Desirable
- Previous experience working in an Outpatient Bookings team.
Person Specification
Essential and Desirable
Essential
- A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
- Previous experience of booking outpatient appointments
- Previous NHS experience
- Experienced PCS and ERS user
- Understanding of confidentiality and data protection principles
Desirable
- Previous experience working in an Outpatient Bookings team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
