Job summary
Would you like the opportunity to work as a valuable team member as part of the HDFT Community Dental Services (HDFT CDS). If so then now is the right time to join.
The post holder will be an integral part of the team, responsible for administrative work ensuring an efficient process and pathway for referrals to the community dental service.
Main duties of the job
The post holder will provide effective and efficient administrative support to Community Dental staff and the Service Manager. They will oversee and manage the new patient referrals in order to maintain efficient delivery of patient services. The post holder will have particular responsibility for booking new patient clinic appointments, dealing with enquiries, typing and receipt and dispatch of correspondence.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note, visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Job description
Job responsibilities
To receive referral letters via email from GDPs, GPs and other referral sources and transfer electronically to the dental patient management system
Ensure timely triage of all new patient referrals in order that relevant information is available for clinicians to be able to triage for clinical assessment
Correspond with patients regarding booking their appointments and to book new patient appointments for patients using the dental patient Management system
Job description
Job responsibilities
To receive referral letters via email from GDPs, GPs and other referral sources and transfer electronically to the dental patient management system
Ensure timely triage of all new patient referrals in order that relevant information is available for clinicians to be able to triage for clinical assessment
Correspond with patients regarding booking their appointments and to book new patient appointments for patients using the dental patient Management system
Person Specification
Essential and Desirable
Essential
- o5 GCSE's or equivalent
- oECDL or equivalent IT qualification
- oNVQ level 3 Business Administration or equivalent experience
- oKnowledge of Microsoft Office
- oExperience of clerical and administrative duties
- oOrganised approach to work
- oAbility to prioritise workload under pressure
- oWell organised and meticulous with data
- oSelf motivated, reliable and dedicated
- oExcellent IT skills
Desirable
- Customer care training
- Experience of working in the NHS
- Experience of previous dental administration
- Flexible approach to work
- Calm disposition with ability to diffuse tense situations
Person Specification
Essential and Desirable
Essential
- o5 GCSE's or equivalent
- oECDL or equivalent IT qualification
- oNVQ level 3 Business Administration or equivalent experience
- oKnowledge of Microsoft Office
- oExperience of clerical and administrative duties
- oOrganised approach to work
- oAbility to prioritise workload under pressure
- oWell organised and meticulous with data
- oSelf motivated, reliable and dedicated
- oExcellent IT skills
Desirable
- Customer care training
- Experience of working in the NHS
- Experience of previous dental administration
- Flexible approach to work
- Calm disposition with ability to diffuse tense situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
