Deputy Service Manager

Harrogate and District NHS Foundation Trust

The closing date is 19 May 2025

Job summary

The post holder will support the delivery of the 18 Weeks standard within the Planned, Surgical and Children's Care Directorate. They will work closely with the senior operations team to support capacity and demand planning and managing the implications for compliance with the RTT standards.

Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines.

Reporting to the Service Manager the post-holder will work to operationally manage the delivery of service key to delivery of elective medicine with some flexibility to support urgent care and cancer services as required.

Duties will include monitoring pathways in identified specialties, operational managing delays which impact on achievement of RTT, engaging with clinical staff to ensure job plans are effective and activity is managed in a timely manner, reporting performance data at relevant forums and supporting the senior team to produce relevant reports and updates.

At Harrogate and District NHS Foundation Trust, our values are Kindness, Integrity, Teamwork and Equality (KITE). If you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.

Main duties of the job

Responsible for highlighting exceptions and issues of concern, as appropriate, to appropriate levels within the Trust (whether that be operational service level or senior management).
Work closely with Information Services to support development of appropriate reporting.
Provide training and communication in relation to capacity and demand modelling / planning and RTT, including developing and maintaining guidance documentation for staff.
Responsible for implementing the Trusts Elective Activity Policy as it applies to medicin

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusio

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

421-PSC-2059R

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

For a full list of duties and responsibilities of this role, please see the job description document attached to the vacancy.

Job description

Job responsibilities

For a full list of duties and responsibilities of this role, please see the job description document attached to the vacancy.

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience evidencing required literacy level.
IT Literate to include Microsoft Office

Desirable

Leadership qualification

Experience

Essential

Experience of liaising with patients and families
Experience of working with quality improvement projects
Knowledge of lean working theories e.g. Six Sigma

Desirable

Previous NHS operational management experience
Project or financial management
Knowledge of service improvement techniques

Skills

Essential

Effective communication, influencing and negotiating skills
Strong organisational skills and confident attitudes with ability to work under pressure

Desirable

Driving License and access to own vehicle to meet the service needs

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience evidencing required literacy level.
IT Literate to include Microsoft Office

Desirable

Leadership qualification

Experience

Essential

Experience of liaising with patients and families
Experience of working with quality improvement projects
Knowledge of lean working theories e.g. Six Sigma

Desirable

Previous NHS operational management experience
Project or financial management
Knowledge of service improvement techniques

Skills

Essential

Effective communication, influencing and negotiating skills
Strong organisational skills and confident attitudes with ability to work under pressure

Desirable

Driving License and access to own vehicle to meet the service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information