Harrogate and District NHS Foundation Trust

Private Patients & Overseas Visitor Finance & Business Support Officer

This job is now closed

Job summary

This role is responsible for providing full business support to the Private Patients and Overseas Visitors portfolio; working closely with the Private Patients and Overseas Visitors Service Manager to support with business delivery for the service and act as the administration and financial accounts lead.

Line managing a team of Administrators, the post holder will lead on establishing and maintaining the highest standards of customer service for our clients and patients; ensuring that the administrative team work efficiently and effectively.

Furthermore, the post holder will lead on billing; ensuring that there are the appropriate systems and processes in place for the timely invoicing of Private Patients and Overseas Visitors; tracking of payments, debt recovery from patients and/or insurers, and monitoring monthly financial reports and providing a briefing to the Private Patients and Overseas Visitors Service Manager.

The post holder will be required to discuss financial queries with staff, suppliers, customers, which are often complex, including reasons for delays in payment and other sensitive issues.

Main duties of the job

Line Manage the Administrators; ensuring that policies and procedures are adhered to; monitor statutory and mandatory training compliance; recruitment and induction of new starters; deals with performance, feedback, coaching, training and other issues relating to staff;

Ensure effective communication systems for all staff are in place; that there are clear business protocols in place, and ensure that there are clear information management and governance procedures in place and adhered to;

Lead on invoicing and payments; raising POs; invoicing patients and addressing questions or queries with payment; receiving, sorting and tracking incoming payments; generating regular and accurate reports on billing; ensuring that Private Patient payments are taken in advance of the procedure; liaising with Insurers and recovering payment;

Discuss financial queries with staff, suppliers, patients/ overseas visitors, which are often complex, including reasons for delays in payment and other sensitive issues;

Support with preparation of reports on performance and the analysis of performance information;

Support with the development and adherence of local business continuity plans;

Responsible for dealing with telephone complaints/ enquiries and othercommunications with a high degree of tact, diplomacy and confidentiality in line with policy;

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

A supportive culture so colleagues can bring their whole selves to work.
Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
All job offers are subject to satisfactory pre-employment checks.

Date posted

11 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

421-CORP-1878R

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

The Private Patients and Overseas Visitors department has two primary functions.

Harrogate Harlow is a private medical facility that is operated by Harrogate and District NHS FT. It provides outpatient and inpatient medical and surgical treatment and a range of diagnostics to patients that may be self-funding treatment or have private insurance. The profits made from this enterprise are then reinvested in NHS services.

The team is also responsible for the identification of Overseas Visitors and to establish whether they have the right to free health services, or whether they are obligated to pay for their treatment. The team will then engage with the patient to ascertain how they intend to pay for their treatment.

Job description

Job responsibilities

The Private Patients and Overseas Visitors department has two primary functions.

Person Specification

Qualifications

Essential

Specialist knowledge to AAT level 4 or equivalent to degree level or by equivalent experience
IT literate to include Microsoft Office
Worked in a Finance environment, using financial systems.

Desirable

Supervisory or management qualification

Experience

Essential

Managing self and teams to meet deadlines and changing priorities
Experience supporting an operational service with business functions
Experience and expertise in a range of accounting areas (e.g. reconciliation and balances, VAT payments and deductions, finance computer systems and ledgers, coding structures, payroll agreements and procedures).

Desirable

Experience of office management
Experience of using clinical IT systems (PCS, Spine, WebV/electronic patient record, ICE).
Previous relevant NHS experience

Person Specification

Qualifications

Essential

Specialist knowledge to AAT level 4 or equivalent to degree level or by equivalent experience
IT literate to include Microsoft Office
Worked in a Finance environment, using financial systems.

Desirable

Supervisory or management qualification

Experience

Essential

Managing self and teams to meet deadlines and changing priorities
Experience supporting an operational service with business functions
Experience and expertise in a range of accounting areas (e.g. reconciliation and balances, VAT payments and deductions, finance computer systems and ledgers, coding structures, payroll agreements and procedures).

Desirable

Experience of office management
Experience of using clinical IT systems (PCS, Spine, WebV/electronic patient record, ICE).
Previous relevant NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)