Job summary
We are looking for a new Ward Clerk to join our team - are you:
Someone who feels enthusiastic about being part of a professional and dynamic team
An empathetic, caring person who enjoys supporting others
A confident, excellent communicator who really wants to make a difference to patients and their families
Able to act as a host and receptionist for the ward, ensuring that patients, relatives and visitors receive a friendly and efficient service whilst maintaining confidentiality at all times
Proficient in digital skills
Able to accurately coordinate the medical information and documents to ensure exceptional patient care
Able to work autonomously as well as within the team, using initiative and maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision
Main duties of the job
Perform reception desk duties, dealing with patient enquiries, directing patients to waiting areas/beds and ensuring effective communication at all times
Ensure that relevant data forms are completed within the set timescales and submitted via the appropriate database
Answer the telephone and take messages
Report items for repair and liaise with the works department by following agreed procedures
Order stores for the ward using the Trust's ordering systems
Monitor ward activity through IT systems and databases
Liaise with other departments and disciplines
Ensure reports and referral letters are escalated to the appropriate people/department within timescales
Prioritise work load and work on own initiative
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
- All job offers are subject to satisfactory pre-employment checks.
Job description
Job responsibilities
Provide appropriate cover for other ward clerks as required during sickness, absence and annual leave
Assist with training of new staff
Assist with any non-clinical duties which can enable clinical staff to focus on patient care
Maintain and update hospital digital systems
Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to computer retained data, preserving the confidentiality of patient identifiable data at all times
Assist with maintaining health and safety at work
Maintain and update procurement database system
Organise the ward administration efficiently in a complex, changing environment
Manage multiple tasks ensuring deadlines are met
Communicate appropriately with a range of people at different levels of the organisation
Be flexible, self-motivated and work with minimum supervision
Work to objectives as discussed at personal appraisal
Job description
Job responsibilities
Provide appropriate cover for other ward clerks as required during sickness, absence and annual leave
Assist with training of new staff
Assist with any non-clinical duties which can enable clinical staff to focus on patient care
Maintain and update hospital digital systems
Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to computer retained data, preserving the confidentiality of patient identifiable data at all times
Assist with maintaining health and safety at work
Maintain and update procurement database system
Organise the ward administration efficiently in a complex, changing environment
Manage multiple tasks ensuring deadlines are met
Communicate appropriately with a range of people at different levels of the organisation
Be flexible, self-motivated and work with minimum supervision
Work to objectives as discussed at personal appraisal
Person Specification
Application
Essential
- 5 GCSE's or equivalent including English at grade C or above
- Knowledge of a range of IT software programmes
- Evidence of continuing development
Desirable
- Experience with NHS computer systems
Person Specification
Application
Essential
- 5 GCSE's or equivalent including English at grade C or above
- Knowledge of a range of IT software programmes
- Evidence of continuing development
Desirable
- Experience with NHS computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
