Job summary
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care.
The Trust has invested significantly in digital technology and this is an exciting opportunity to join the Patient Systems Team in the role as Patient Systems Support. The successful candidate will be part of e-RS/DMWM Team.
The post will be supporting the development, testing, training and continued roll out of e-RS and Dragon Medical Workflow Manager which are two of the Trusts key clinical electronic patient record systems.
Main duties of the job
Patient Systems Support (e-RSand Dragon Medical Workflow Manager Team)
The e-RS and Dragon Medical Workflow Manager Team are responsible for the training, administration, management and further development of key clinical systems:
- e-RS - is the national booking system for all outpatient referrals
- Dragon Medical Workflow Manager (DMWM) - is the clinical dictating system for Clinicians and Administrators.
This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users.
The successful post-holder will be based at Harrogate District Hospital and it is likely that you will sometimes work from home to support teams and systems users with various remote working solutions.
You will be able to demonstrate a defined track record of patient/clinical systems support and promoting the importance of high quality data integrity to inform effective decision making. Previous experience of e-RS and DMWM would be desirable.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise our staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent experience
- Training qualification or equivalent experience of training delivery/planning
Desirable
Experience
Essential
- Experience of comprehensive patient systems to support the provision of patient care
Desirable
- Previous NHS experience
- Previous e-RS experience
- Previous DMWM experience
Skills and Knowledge
Essential
- Customer service skills
- Comprehensive verbal and written communication skills
- Training Skills
- Interpersonal skills including the ablity to influence, persuade and motivate
- Knowledge of systems process and administration
- oAbility to work under pressure and produce high quality work to tight deadlines
Desirable
- Change management skills
- Knowledge of NHS data definitions and data standards
- Systems training programme development skills
- Knowledge of data validation and quality assurance systems
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent experience
- Training qualification or equivalent experience of training delivery/planning
Desirable
Experience
Essential
- Experience of comprehensive patient systems to support the provision of patient care
Desirable
- Previous NHS experience
- Previous e-RS experience
- Previous DMWM experience
Skills and Knowledge
Essential
- Customer service skills
- Comprehensive verbal and written communication skills
- Training Skills
- Interpersonal skills including the ablity to influence, persuade and motivate
- Knowledge of systems process and administration
- oAbility to work under pressure and produce high quality work to tight deadlines
Desirable
- Change management skills
- Knowledge of NHS data definitions and data standards
- Systems training programme development skills
- Knowledge of data validation and quality assurance systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
