Job summary
We are looking for an Patient Pathway Coordinator who can help us deliver an efficient, high quality medical records service across the Long Term and Unscheduled Care Directorate. This role is essential to providing safe care to our patients by ensuring that medical records are in the right place at the right time for patients to be treated and then returned to the correct storage location. This role is a senior member of the team, providing leadership and guidance to our clerical officers and apprentices. The role will be key to helping us achieve our targets.
Main duties of the job
Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.
About us
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.
Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.
Job description
Job responsibilities
Main responsibilities:
- Clinic Creation/Changes
- Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
- Supporting the Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists.
- Cash up clinics and making follow ups
- Training staff.
- Providing annual leave cover for Patient Pathway Coordinator.
For further information on this position please see the Job Description and Personal Specification attached.
Job description
Job responsibilities
Main responsibilities:
- Clinic Creation/Changes
- Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
- Supporting the Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists.
- Cash up clinics and making follow ups
- Training staff.
- Providing annual leave cover for Patient Pathway Coordinator.
For further information on this position please see the Job Description and Personal Specification attached.
Person Specification
Qualifications
Essential
- A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
Experience
Essential
- Previous experience of booking outpatient appointments
Knowledge
Essential
- Ability to maintain confidentiality at all times
- Experienced iCS and ERS user
Person Specification
Qualifications
Essential
- A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
Experience
Essential
- Previous experience of booking outpatient appointments
Knowledge
Essential
- Ability to maintain confidentiality at all times
- Experienced iCS and ERS user
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
