Job summary
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care. The Trust has invested significantly in digital technology and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of SystmOne and ICE, two of the Trust's key clinical electronic patient record systems. If you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation this could be the role for you.
Main duties of the job
The successful candidate will lead a team responsible for a number of the Trust's electronic patient record systems, SystmOne and ICE.
The SystmOne & ICE team are responsible for the training, administration, management and further development of 2 key clinical systems:
- SystmOne: The patient clinical system which is used by a large number of community and acute services
- ICE [Interoperability Communications Environment], which is widely used across the whole organisation and local healthcare community.
The post-holder will provide specialist support on systems set-up, configuration and, where this is a new system or upgrade, implementation and training in advance of transfer to live system. Working with the Project Management team and clinicians to ensure appropriate and robust testing of software, planning and identifying resources required to ensure delivery within required timescales.
This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users, whilst leading a team of Patient Systems Support staff who provides training, knowledge, development and support to system users across the whole of the North Yorkshire, County Durham, Wakefield, Northumberland, the North East and Tees Valley localities. It is therefore crucial that the post holder has a flexible approach and is willing to travel.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, PCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart) and WebV EPR, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, PCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart) and WebV EPR, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
Person Specification
Education/Experience
Essential
- Educated to diploma level or equivalent experience
- Minimum of 3 years experience using patient systems
- Significant experience of using SystmOne and/or ICE to support the provision of patient care.
- Experience of patient systems implementation
- Experience of Change Management
- Experience of managing staff
Desirable
- Training qualification or equivalent experience of training delivery/planning
- Previous NHS experience
- ITIL Qualification
- Experience of service transformation
- Experience of Trust systems i.e. PCS, ePMA, Patientrack, ICE, SystmOne, WebV, DMWM, ERS or other PAS/EPRs
Skills and Knowledge
Essential
- Comprehensive knowledge of systems design, implementation, development, administration and management
- Comprehensive knowledge of data validation and quality assurance systems
- Comprehensive knowledge of NHS data definitions and information standards
- Comprehensive knowledge of change management and process documentation
- Ability to work under pressure and produce high quality work to tight deadlines
- Ability to communicate at all levels.
Desirable
- PRINCE methodology
- ITIL Change management skills
- Knowledge of HR procedure and policy
Person Specification
Education/Experience
Essential
- Educated to diploma level or equivalent experience
- Minimum of 3 years experience using patient systems
- Significant experience of using SystmOne and/or ICE to support the provision of patient care.
- Experience of patient systems implementation
- Experience of Change Management
- Experience of managing staff
Desirable
- Training qualification or equivalent experience of training delivery/planning
- Previous NHS experience
- ITIL Qualification
- Experience of service transformation
- Experience of Trust systems i.e. PCS, ePMA, Patientrack, ICE, SystmOne, WebV, DMWM, ERS or other PAS/EPRs
Skills and Knowledge
Essential
- Comprehensive knowledge of systems design, implementation, development, administration and management
- Comprehensive knowledge of data validation and quality assurance systems
- Comprehensive knowledge of NHS data definitions and information standards
- Comprehensive knowledge of change management and process documentation
- Ability to work under pressure and produce high quality work to tight deadlines
- Ability to communicate at all levels.
Desirable
- PRINCE methodology
- ITIL Change management skills
- Knowledge of HR procedure and policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
