Coverdale Suite Clerical Officer
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Job summary
The post holder will be expected to ensure the smooth and effective running of The Coverdale Suite. They will be required to use good clerical, organisational, communication and interpersonal skills within this role. The post holder will provide administrative and clerical support to the team, and will often be the first point of contact by face-to-face or on the telephone for patients and other healthcare professionals.
The post holder will be expected to prioritise their own workload to ensure that registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required. The post holder will work to defined working procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time targets.
A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.
The post holder will provide cover for annual leave and sickness absence throughout the team ensuring adequate service provision is provided at all times.
Main duties of the job
This post is located within the Planned and Surgical Care Directorate and will work closely with The Coverdale Suite to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.
The team responsibilities includes:
- Management of referrals, supporting clinical teams through the triage process and booking outpatient appointments.
- Understanding clinic templates and monitoring utilisation.
- Monitoring waiting list and carrying out validation.
- Patient communication via letter and telephone.
- Building relationships with clinicians, nurses, managers and other admin teams.
- Familiarity of the direct referral process into Colposcopy and relevant booking processes.
- Be able to assist with the download of direct referrals from Cytology Lab through NHS Mail.
- Manage a defined workload of activity on behalf of the Colposcopy team for letter transcription, production and editing.
- Be able to work independently.
About us
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Details
Date posted
22 August 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
421-PSC-0554R
Job locations
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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