IT Desktop Technician

Harrogate and District NHS Foundation Trust

This job is now closed

Job summary

The Trust is seeking to recruit an IT Desktop Technician to primarily provide support to users of IT systems and services at our Hospital sites and community sites in North Yorkshire. You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite and remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

Main duties of the job

The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 10, Windows 11, and Android operating systems.

This role is a 2 year fixed term role.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum pro rata

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

421-CORP-0249R

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557407 or at tracey.shoobridge@nhs.net

Job description

Job responsibilities

For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557407 or at tracey.shoobridge@nhs.net

Person Specification

Qualifications

Essential

Degree in a relevant subject or equivalent experience

Experience

Essential

Minimum 3 years' experience of working in an IT support environment
Working knowledge of workstation administration
Experience of working with clinical and corporate systems

Desirable

Working knowledge of Microsoft Windows Server.

Knowledge

Essential

Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP
A good working knowledge of PC and server products - hardware and software

Desirable

Knowledge of technologies such as PC peripherals, laptops, tablets

Person Specification

Qualifications

Essential

Degree in a relevant subject or equivalent experience

Experience

Essential

Minimum 3 years' experience of working in an IT support environment
Working knowledge of workstation administration
Experience of working with clinical and corporate systems

Desirable

Working knowledge of Microsoft Windows Server.

Knowledge

Essential

Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP
A good working knowledge of PC and server products - hardware and software

Desirable

Knowledge of technologies such as PC peripherals, laptops, tablets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information