Job summary
Are you a compassionate and organised communicator who thrives in a busy, people-focused environment?
We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler, helping to ensure patients receive the right care at the right time.
This customer-facing role is based within our referral service, where you'll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism.
The service operates 7 days a week, 07:30 - 20:00, including bank holidays.Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work.
We're looking for someone who:o Has excellent communication and interpersonal skillso Works calmly and professionally under pressureo Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided)o Is organised, detail-oriented, and able to manage multiple taskso Has a caring and patient-centred approach in every interaction
A Personal Message from the Team
"Our Call Handlers are often the first point of contact for patients and healthcare professionals -- it's a role that truly matters. We're a supportive, close-knit team that takes pride in delivering a caring, efficient service. If you're someone who enjoys helping others and thrives in a busy environment, we'd love to hear from you."
Main duties of the job
**INTERVIEWS FOR THIS ROLE WILL TAKE PLACE ON WEDNESDAY THE 13TH OF MAY**
o Receive referrals by telephone or electronically and gather accurate patient detailso Input referral information onto SystmOne and maintain up-to-date electronic care recordso Provide administrative support such as scanning documents, taking messages, and signposting enquirieso Handle all communications with empathy, efficiency, and respect for patient confidentialityo Work collaboratively with colleagues to ensure smooth service delivery and excellent patient experience
About us
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Aptitude and Personal Qualities
Essential
- Self-disciplined/motivated
- Empathetic
Experience and Knowledge Required
Essential
- Previous Office/Administrative experience (within a customer orientated environment).
Experience and Knowledge Required
Desirable
- Previous Office/Administrative experience in an NHS environment
Skills and Attributes
Essential
- Able to organise and prioritise own workload
- Ability to function effectively as part of a small team
- Have the ability to exercise initiative
- Flexible attitude towards working hours
Person Specification
Education, Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Aptitude and Personal Qualities
Essential
- Self-disciplined/motivated
- Empathetic
Experience and Knowledge Required
Essential
- Previous Office/Administrative experience (within a customer orientated environment).
Experience and Knowledge Required
Desirable
- Previous Office/Administrative experience in an NHS environment
Skills and Attributes
Essential
- Able to organise and prioritise own workload
- Ability to function effectively as part of a small team
- Have the ability to exercise initiative
- Flexible attitude towards working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
