York and Scarborough Teaching Hospitals NHS Foundation Trust

Operational Service Manager

The closing date is 22 April 2026

Job summary

Medicine Care Group is in a position to offer 3 WTE Band 7 Operational Service Manger posts. The portfolio areas available are;

  • Cardiology cross site
  • Emergency Department cross site
  • Stroke and palliative care cross site

These roles involve working with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department to enable the sustained delivery of key operational targets.

To support the implementation of service redesign, taking the lead for specific elements of wider transformation across the Care Group. To be responsible for the day-to-day line management of administration and clerical functions within the Care Group.

Main duties of the job

Leading on the operational management of designated specialties, ensuring quality of service and the achievement of key performance targets.

Ensuring development and deployment of effective systems and procedures within the designated specialties.

Alongside the Business Manager, ensuring robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans.

Ensuring appropriate risk management strategies are developed and that the risk register is updated regularly to reflect the current issues facing the service.

Delegated budget holder and be involved in budget setting for services.

Participating in and delivering quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with Matrons to review the environment, equipment and ensure it meets the necessary standards. Also, quality assurance of facilities such as when commissioning/relocating services ensuring they comply with national guidelines and legislation.

Leading engagement with multi-disciplinary teams using a range of communication approaches and influencing techniques as required for the audience.

Negotiating and influencing outside of own service by collaborating with other Care Groups and specialties, working with operational and clinical staff inside and outside the Care Group.

About us

For further information on working for our Trust please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7905383-OSM-MF

Job locations

Cross site - York and Scarborough Hospital

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience and Knowledge

Essential

  • Experience of management in the NHS, including operational management, budgetary management, and service improvement
  • Understanding of the Health and Social care management environment and roles and responsibilities within it
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately
  • Performance management methodology
  • Local health commissioning policies, strategies, arrangements, and networks (e.g. LMS.
  • Knowledge and awareness of: oNHS Plan & Targets. oNational service frameworks. oNational strategy and policy. oClinical Governance. oWorkforce development. oOrganisational Development methods. oPerformance Improvement Approaches

Qualifications and Training

Essential

  • Graduate / Degree level qualification or equivalent experience

Desirable

  • Management qualification
  • Study to Masters' level
  • Experience as well as knowledge of all activity targets and managing waiting lists
  • Experience in presentation, coaching and facilitation
  • Experience of influencing in local network or integrated care models
  • Experience of service user engagement programmes and co-production
Person Specification

Experience and Knowledge

Essential

  • Experience of management in the NHS, including operational management, budgetary management, and service improvement
  • Understanding of the Health and Social care management environment and roles and responsibilities within it
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately
  • Performance management methodology
  • Local health commissioning policies, strategies, arrangements, and networks (e.g. LMS.
  • Knowledge and awareness of: oNHS Plan & Targets. oNational service frameworks. oNational strategy and policy. oClinical Governance. oWorkforce development. oOrganisational Development methods. oPerformance Improvement Approaches

Qualifications and Training

Essential

  • Graduate / Degree level qualification or equivalent experience

Desirable

  • Management qualification
  • Study to Masters' level
  • Experience as well as knowledge of all activity targets and managing waiting lists
  • Experience in presentation, coaching and facilitation
  • Experience of influencing in local network or integrated care models
  • Experience of service user engagement programmes and co-production

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Cross site - York and Scarborough Hospital

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Cross site - York and Scarborough Hospital

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Associate Chief Operating Officer

Haaris Mian

haaris.mian3@nhs.net

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7905383-OSM-MF

Job locations

Cross site - York and Scarborough Hospital

York

YO31 8HE


Supporting documents

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