York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer Team Leader

The closing date is 31 March 2026

Job summary

The team leader for the clerical officer team within waiting list is an essential post as this person updates and actions the rota for day to day support of the wider waiting list team, reception cover, sickness reviews, annual leave requests, special leave requests, appraisals, probationary reviews, ensuring all work is covered ensuring all medical records and paperlite packs are requested/ prepared and available prior to elective surgery.

The team leader also ensures that desktops and SOPs are updated as required, and ensuring training pack is organised and delivered to all new starters. (Currently have one advert out for clerical staff member).

The team leader also fills in the gaps on the rota and therefore plays a pivotal role in the success of the team in delivering what is required.

Main duties of the job

Communicates with a range of contacts, for example staff from other departments, external clients, patients and their families when on reception concerning both routine and complex information, some of which may be confidential.
Be required to prioritise own work and make judgements in relation to, for example annual leave requests to ensure the clerical officer rota is covered.
Responsible for the prioritising of own work commitments on a day to day basis, and the planning of the Clerical Officer Rota to ensure the service in covered.
Undertake basic clerical tasks such as for example retrieval and preparation of files, production and issuing of already prepared standard letters, distribution of incoming and outgoing post and photocopying.
Provide non-clinical advice, information to patients / clients / relatives.
Implements policies and propose changes to practices, procedures for own area.
Works independently to defined policies and procedures, manages own workload.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Trust Information Pack - 1

Date posted

17 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7571283-TL-SY-A

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, qualifications and training

Essential

Educated to GCSE Level or equivalent in Maths and English at grade C or equivalent demonstrable experience
Previous Administrative experience within the NHS (6 months minimum
Previous experience of supervising others and the work of others
Experience of dealing with confidential information

Desirable

CPD (hospital computer system)

Skills and Attributes

Essential

Able to organise and prioritise own workload
Supervise others with a fair and consistent approach
Be able to work under pressure
Possess a range of communication skills

Aptitude & Personal Qualities

Essential

Ability to work as a team
Self-disciplined and motivated to work on own initiative

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational values and behaviours

Person Specification

Education, qualifications and training

Essential

Educated to GCSE Level or equivalent in Maths and English at grade C or equivalent demonstrable experience
Previous Administrative experience within the NHS (6 months minimum
Previous experience of supervising others and the work of others
Experience of dealing with confidential information

Desirable

CPD (hospital computer system)

Skills and Attributes

Essential

Able to organise and prioritise own workload
Supervise others with a fair and consistent approach
Be able to work under pressure
Possess a range of communication skills

Aptitude & Personal Qualities

Essential

Ability to work as a team
Self-disciplined and motivated to work on own initiative

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)