York and Scarborough Teaching Hospitals NHS Foundation Trust

Macmillan Information & Support Manager

The closing date is 19 March 2026

Job summary

We are recruiting a Macmillan Information & Support Manager to lead our Cancer Wellbeing Service, a non-clinical Information & Support service which provides a wide range of support to people affected by cancer. The service operates two Cancer Care Centres at York and Scarborough Hospital which you will be expected to split your time between.

The service has undergone extensive development in recent years, leading to a new operating model and construction of a new Macmillan Cancer Care Centre at York Hospital. You will join the service at an exciting time, taking responsibility for launching the new centre and operating model while growing the service's community offer in line with the NHS 10-Year Plan. As such, this is a non-traditional service manager role with an increased emphasis on change management and quality improvement alongside more conventional operational tasks & activities. You will also contribute to the wider cancer support portfolio, including the Personalised Care & Supportive Oncology workstreams.

We are keen to hear from individuals with experience of working in cancer support, although this is not essential provided you have a passion for supporting people affected by cancer. The role is supported by Macmillan Cancer Support, meaning you will become a Macmillan Professional and gain access to various benefits and opportunities.

We would strongly encourage interested candidates to contact the recruiting manager prior to applying to discuss the role.

Main duties of the job

Provide management support daily, responding to operational issues and ensuring the smooth running of cancer support services. Responsible for the effective functioning and promotion of cancer support pathways, including undertaking activity monitoring to enable the service to meet targets.
Lead on to the achievement of service objectives, establishing appropriate systems for providing timely and accurate management information. Compile, analyse, and present appropriate performance management information as required.
Coordinate and develop best practice in User Involvement in line with Trust strategy.
Line manage the Cancer Wellbeing Service team and their administrative functions, ensuring adequate administrative support is always provided through both the development and maintenance of appropriate working practices and procedures and the effective management of staff.
Communicate with a range of contacts on complex queries relating to the efficient functioning of cancer support services. Such communication will involve information of a complex, sensitive, or contentious nature and require a range of interpersonal skills.
Analyse and make judgements on a range of situations, for example deployment of staff to ensure effective cover or to evaluate service performance information.
Develop, maintain, and use various IT programmes and documents/databases.
Work towards the identification, planning, and implementation of service development and improvement initiatives.

About us

Trust Information Pack:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

05 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

419-7700843-ISM-CSD

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Qualifications and Training

Essential

Educated to degree level or have equivalent experience.
Educated to GCSE level or equivalent. English at C or above - or equivalent qualification / demonstrable experience.

Desirable

ECDL.

Experience & Knowledge

Essential

Previous administrative experience including staff management / supervisory experience.
Previous experience of dealing with sensitive and / or complex situations.
Computer literacy skills to RAS3 / NVQ3 level

Desirable

Experience of working in a client-driven / NHS environment.
Experience of dealing with a wide range of service users.
Understanding of and experience working in NHS cancer support services.

Personal Attributes

Essential

Passion for and evidenced interest (through CPD or otherwise) in working with individuals affected by cancer in a supportive capacity.

Person Specification

Qualifications and Training

Essential

Educated to degree level or have equivalent experience.
Educated to GCSE level or equivalent. English at C or above - or equivalent qualification / demonstrable experience.

Desirable

ECDL.

Experience & Knowledge

Essential

Previous administrative experience including staff management / supervisory experience.
Previous experience of dealing with sensitive and / or complex situations.
Computer literacy skills to RAS3 / NVQ3 level

Desirable

Experience of working in a client-driven / NHS environment.
Experience of dealing with a wide range of service users.
Understanding of and experience working in NHS cancer support services.

Personal Attributes

Essential

Passion for and evidenced interest (through CPD or otherwise) in working with individuals affected by cancer in a supportive capacity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)