York and Scarborough Teaching Hospitals NHS Foundation Trust

Senior Healthcare Support Worker Emergency Department

The closing date is 02 March 2026

Job summary

A Band 3 Health Care Support Worker in the Emergency Department plays a crucial role in delivering high-quality, timely, and compassionate care to patients experiencing urgent or life-threatening conditions. Working under the supervision of registered nurses and as part of the wider multidisciplinary team, the post-holder supports clinical staff in managing a fast-paced, unpredictable environment where priorities can rapidly change.

The role involves providing direct patient care, performing enhanced clinical duties aligned with Band 3 responsibilities, and contributing to the smooth flow of patients through the department. Key aspects include undertaking observations, assisting with basic procedures, supporting patient comfort and safety, and maintaining accurate documentation.

Band 3 HCSWs in ED are also expected to use initiative, recognise deteriorating patients, escalate concerns appropriately, and uphold infection prevention and safeguarding standards at all times.

This position requires excellent communication skills, emotional resilience, and the ability to remain calm under pressure. Working in ED offers the chance to develop advanced clinical skills, support innovative service delivery, and make a meaningful impact on patient care at critical moments.INTERVIEWS FOR THIS ROLE WILL BE HELD IN PERSON ONLY WITH NO REMOTE OPTION AVAILABLE

Main duties of the job

To work as part of a multidisciplinary team in the Emergency Department providing high-quality patient-centred care.

The post-holder will support registered nurses and clinicians in delivering safe, timely and effective treatment to patients attending with a wide range of urgent and emergency conditions.

Key Duties and Responsibilities Clinical Duties:

Undertake a range of clinical observations including blood pressure, pulse, respirations, temperature, oxygen saturation, pain scores, blood glucose, and ECGs ensuring accurate documentation and promptly reporting abnormalities.
Assist in basic clinical procedures such as wound care, splinting, plaster application and specimen collection.
Provide personal care and support with activities of daily living, maintaining dignity, privacy and comfort at all times.
Prepare treatment areas, cubicles and equipment in line with infection prevention and control standards.
Support rapid turnover of cubicles to ensure smooth patient flow. - Communicate clearly and compassionately with patients, relatives and carers providing reassurance and information within own scope of practice.
Work collaboratively with nurses, doctors, allied health professionals, porters, and administrative teams.
Use electronic and written systems for accurate record-keeping in line with Trust policies.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

16 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7767265-SHCSW-MY

Job locations

Emergency Department

York Hospital, Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Experience & Knowledge

Essential

1-year's previous experience in a Health Care Support Worker role.
Completion of the Skills for Health Care Certificate (or equivalent).

Attributes

Desirable

Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.

Skills

Essential

Competent to record and escalate patient observations, undertake venepuncture, and to be trained in cannulation.

Desirable

Willing to undergo further training

Person Specification

Experience & Knowledge

Essential

1-year's previous experience in a Health Care Support Worker role.
Completion of the Skills for Health Care Certificate (or equivalent).

Attributes

Desirable

Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.

Skills

Essential

Competent to record and escalate patient observations, undertake venepuncture, and to be trained in cannulation.

Desirable

Willing to undergo further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Emergency Department

York Hospital, Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Emergency Department

York Hospital, Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)