Job summary
We are pleased to be able to advertise this exciting opportunity to join our Outpatient Services Team, as a Band 2 Receptionist/Administrator.
The post is based at the Main Reception at York Hospital, and the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial point of contact to patients and their families.
Main duties of the job
The role also involves dealing with routine enquiries, processing referrals, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times.
We are looking for a self-disciplined and motivated individual who has good communication skills and someone who is willing to work hard alongside our existing team.
We look forward to receiving your application!
About us
To find out more about working for our Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education and Qualification
Essential
- Good basic education in maths and English
Desirable
- Level 2 qualification in administration or equivalent level of experience
- Attendance on reception training course
Experience
Essential
- Administration experience within a busy office environment
- Providing an excellent customer focused service
Desirable
- Dealing effectively and sympathetically with difficult situations
- Experience of dealing with petty cash
Skills and Aptitude
Essential
- Good telephone manner with strong message taking skills
- To be able to communicate well verbally and in writing (articulate, meaningful, legible and appropriate to the audience)
- Ability to work on own initiative and as a team player
Knowledge and Abilities
Essential
- Demonstrable ability to work well in Microsoft Outlook, Word, Excel and PowerPoint
- Ability to prioritise and organise own workload
- Ability to accurately record information and an understanding of why this is important
Desirable
Personal Qualities
Essential
- Enthusiastic and conscientious
- Willingness to undertake further training and development
- Flexibility in approach to meet the needs of the service
- Excellent organisational and self-management
Person Specification
Education and Qualification
Essential
- Good basic education in maths and English
Desirable
- Level 2 qualification in administration or equivalent level of experience
- Attendance on reception training course
Experience
Essential
- Administration experience within a busy office environment
- Providing an excellent customer focused service
Desirable
- Dealing effectively and sympathetically with difficult situations
- Experience of dealing with petty cash
Skills and Aptitude
Essential
- Good telephone manner with strong message taking skills
- To be able to communicate well verbally and in writing (articulate, meaningful, legible and appropriate to the audience)
- Ability to work on own initiative and as a team player
Knowledge and Abilities
Essential
- Demonstrable ability to work well in Microsoft Outlook, Word, Excel and PowerPoint
- Ability to prioritise and organise own workload
- Ability to accurately record information and an understanding of why this is important
Desirable
Personal Qualities
Essential
- Enthusiastic and conscientious
- Willingness to undertake further training and development
- Flexibility in approach to meet the needs of the service
- Excellent organisational and self-management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
