Job summary
A Band 3 Senior Healthcare Support Worker in the newly built Emergency Department plays a crucial role in delivering high-quality, timely, and compassionate care to patients experiencing urgent or life-threatening conditions. Working under the supervision of registered nurses and as part of the wider multidisciplinary team, the post-holder supports clinical staff in managing a fast-paced, unpredictable environment where priorities can rapidly change.
As part of a modern, purpose-designed ED, the role offers the opportunity to work with improved facilities, updated clinical spaces, and enhanced patient flow pathways. The new build environment supports efficient working practices, better privacy and dignity for patients, and the integration of new equipment and digital systems.
Main duties of the job
To work as part of a multidisciplinary team in a newly built, modern Emergency Department, providing high-quality, patient-centred care. The post-holder will support registered nurses and clinicians in delivering safe, timely, and effective treatment to patients attending with a wide range of urgent and emergency conditions. This includes undertaking enhanced clinical responsibilities appropriate to Band 3, contributing to patient flow, and maintaining the smooth running of the department.
The HCSW will contribute to embedding new ways of working and ensuring the department functions smoothly from day one.
The role involves providing direct patient care, performing enhanced clinical duties aligned with Band 3 responsibilities, and contributing to the smooth flow of patients through the department. Key aspects include undertaking observations, assisting with basic procedures, supporting patient comfort and safety, and maintaining accurate documentation. Band 3 HCSWs in ED are also expected to use initiative, recognise deteriorating patients, escalate concerns appropriately, and uphold infection prevention and safeguarding standards at all times.
This position requires excellent communication skills, emotional resilience, and the ability to remain calm under pressure. Working in a new, modern ED offers the chance to develop advanced clinical skills, support innovative service delivery, and make a meaningful impact on patient care at critical moments.
About us
Interviews for this position will be held in person ONLY at the hospital site. Remote interviews will not be available.
Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Experience & Knowledge
Essential
- 1 year's previous experience in a Health Care Support Worker role
Desirable
- Experience in a health or social care setting
Qualifications
Essential
- Completion of the Skills for Health Care Certificate (or equivalent).
- Numeracy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent)
Desirable
- Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship
- Numeracy and literacy skills to Level 2 (GCSE Grade 4-9, A-C or equivalent).
Skills
Essential
- Demonstrable effective written and verbal communication skills
- Basic IT skills, able to digitally record observations accurately and use applications such as email on a computer or smart device (e.g. tablet)
- Competent to record and escalate patient observations, undertake venepuncture, and to be trained in cannulation and catheterisation
Desirable
- Ability to communicate health-related information
Person Specification
Experience & Knowledge
Essential
- 1 year's previous experience in a Health Care Support Worker role
Desirable
- Experience in a health or social care setting
Qualifications
Essential
- Completion of the Skills for Health Care Certificate (or equivalent).
- Numeracy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent)
Desirable
- Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship
- Numeracy and literacy skills to Level 2 (GCSE Grade 4-9, A-C or equivalent).
Skills
Essential
- Demonstrable effective written and verbal communication skills
- Basic IT skills, able to digitally record observations accurately and use applications such as email on a computer or smart device (e.g. tablet)
- Competent to record and escalate patient observations, undertake venepuncture, and to be trained in cannulation and catheterisation
Desirable
- Ability to communicate health-related information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
