York and Scarborough Teaching Hospitals NHS Foundation Trust

Healthcare Support Worker

The closing date is 06 January 2026

Job summary

Would you like to be part of welcoming and supportive multidisciplinary team who provide high standards of inpatient ward care and therapy to patients requiring rehabilitation, end of life care and/or complex discharge planning?

If so then we would like to meet you to discuss further.

Interviews for this position will be held in person ONLY. Remote interviews will not be available.Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

Main duties of the job

As a Healthcare Support Worker at Nelson Court Ward 2, you will be part of a multi-professional team providing high standards of care to our patients. You will maintain and promote patient independence and dignity to ensure each patient receives a positive experience.

Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line with
Trust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
Attend ward meetings and contribute to discussions about improvement of patient care
Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures andescalate concerns you are unable to resolve to an appropriate person.
Escalate immediately any concerns regarding patient care to a registered practitioner.
Maintain the patient's comfort, dignity, and privacy at all times.
Provide patients with the fundamentals of personal care

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum/Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7631327-HCSW-FH

Job locations

Nelson Court Ward 2

Nelson's Lane

York

YO24 1HD

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Experience and Knowledge

Essential

Understanding of patient-centered care and the role of the HCSW.

Desirable

Experience in a health or social care setting

Skills and Attributes

Essential

Demonstrable effective written and verbal communication skills.
Basic IT skills, able to use applications such as email on a computer or smart device (e.g. tablet).

Desirable

Ability to communicate health-related information.

Education, Qualifications and Training

Essential

Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)
Willing to undertake further training.

Desirable

Level 2/3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Person Specification

Experience and Knowledge

Essential

Understanding of patient-centered care and the role of the HCSW.

Desirable

Experience in a health or social care setting

Skills and Attributes

Essential

Demonstrable effective written and verbal communication skills.
Basic IT skills, able to use applications such as email on a computer or smart device (e.g. tablet).

Desirable

Ability to communicate health-related information.

Education, Qualifications and Training

Essential

Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)
Willing to undertake further training.

Desirable

Level 2/3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Nelson Court Ward 2

Nelson's Lane

York

YO24 1HD

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Nelson Court Ward 2

Nelson's Lane

York

YO24 1HD

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)