York and Scarborough Teaching Hospitals NHS Foundation Trust

Neonatal Support Worker

The closing date is 29 October 2025

Job summary

Scarborough Hospital's Special Care Baby Unit (SCBU) is seeking a caring and committed Neonatal Support Worker to join our dedicated team. This is a unique opportunity to make a real difference to the lives of premature and unwell babies, while supporting families through one of the most important and emotional times of their lives.

What we're looking for:

A kind, patient and empathetic nature
Strong communication and teamwork skills
The ability to remain calm, compassionate and resilient in a sensitive environment
A genuine passion for learning and providing the very best care

Why join us?

At Scarborough SCBU you'll be part of a warm, professional, and supportive team where your contribution truly matters. We'll invest in your training and development, helping you grow your skills and confidence in neonatal care. Most importantly, you'll experience the pride of knowing your work helps give our most vulnerable patients the very best start in life.

Main duties of the job

To provide high-quality, family-centred care to babies and their families within the Special Care Baby Unit. The postholder will support registered neonatal nurses and the wider multidisciplinary team in delivering safe, compassionate, and effective care, while promoting infant development and parent involvement.

Assist with the day-to-day care of babies, including feeding, comforting, and supporting their basic needs
Provide reassurance and guidance to parents, helping them feel confident and involved in their baby's care
Maintain a safe, clean, and nurturing environment within the unit
Work closely as part of a skilled, multidisciplinary team

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7506787-NSW-FH

Job locations

Scarborough General Hospital

Woodlands Drive

Scarborough

YO12 6QL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications and Training

Essential

Basic literacy/ numeracy skills preferably gained through secondary school education
Willingness to undertake training

Desirable

NVQ/ QCF Level 2 in a health-related subject

Experience & Knowledge Required

Essential

Detailed understanding of the role of a HCSW
Awareness of what is important to a patient

Desirable

Experience in a care setting

Skills & Attributes

Essential

Good command of written and verbal English
Able to communicate well with patients and other members of staff (face to face or over the phone)
Basic IT skills
Understanding of how to work as part of a team
Have the courage to challenge & question appropriately

Aptitude & Personal Qualities

Essential

Caring, Compassionate, Sympathetic, and Patience
Polite & Friendly, Approachable, Professional (including neat and tidy)
Honest, Reliable, and Motivated
Ability to cope with emotionally stressful situations

Person Specification

Education, Qualifications and Training

Essential

Basic literacy/ numeracy skills preferably gained through secondary school education
Willingness to undertake training

Desirable

NVQ/ QCF Level 2 in a health-related subject

Experience & Knowledge Required

Essential

Detailed understanding of the role of a HCSW
Awareness of what is important to a patient

Desirable

Experience in a care setting

Skills & Attributes

Essential

Good command of written and verbal English
Able to communicate well with patients and other members of staff (face to face or over the phone)
Basic IT skills
Understanding of how to work as part of a team
Have the courage to challenge & question appropriately

Aptitude & Personal Qualities

Essential

Caring, Compassionate, Sympathetic, and Patience
Polite & Friendly, Approachable, Professional (including neat and tidy)
Honest, Reliable, and Motivated
Ability to cope with emotionally stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough General Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough General Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)