York and Scarborough Teaching Hospitals NHS Foundation Trust

Operational Service Manager - Pain

The closing date is 29 October 2025

Job summary

Are you a dynamic and motivated leader looking for your next challenge?

We are seeking an experiencedOperational Managerto join ourPain Department with the Theatres, Anaesthetics and Critical Care Directorate, providing strategic and operational leadership across Pain Services.

This is a key role, working closely with clinical leads, Nursing Teams, and wider multidisciplinary teams to ensure high-quality, safe, and efficient care for our patients.

We are looking for someone with proven operational management experience in healthcare, excellent communication skills, and the ability to thrive in a fast-paced, challenging environment.

If you would like to further information, please do not hesitate to contact us for an informal chat about the role.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

Main duties of the job

  • Delivering high standards of operational performance across elective and emergency pathways

  • Supporting service transformation and innovation to meet national standards and local priorities

  • Managing resources effectively, ensuring services are delivered within budget and workforce plans

  • Driving continuous improvement, patient experience, and staff engagement

  • Day-to-day line management of administration and clerical functions within the Directorate.

About us

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7534085-OSM-SY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityour application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityour application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Exdperience & Knowledge

Essential

  • Experience of management in the NHS, including operational management, budgetary management and service improvement

Desirable

  • Experience as well as knowledge of all activity targets and managing waiting lists

Education, Qualification and Training

Essential

  • Graduate/Degree level qualification or equivalent experience

Desirable

  • Study at Master's level

Aptitude & Personal Qualities

Essential

  • Understanding of the Health and Social care management environment and roles and responsibilities within it
  • Performance management methodology
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately

Desirable

  • Management qualification
Person Specification

Exdperience & Knowledge

Essential

  • Experience of management in the NHS, including operational management, budgetary management and service improvement

Desirable

  • Experience as well as knowledge of all activity targets and managing waiting lists

Education, Qualification and Training

Essential

  • Graduate/Degree level qualification or equivalent experience

Desirable

  • Study at Master's level

Aptitude & Personal Qualities

Essential

  • Understanding of the Health and Social care management environment and roles and responsibilities within it
  • Performance management methodology
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately

Desirable

  • Management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

General Manager

Sarah Crossland

s.crossland@nhs.net

07721820682

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7534085-OSM-SY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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