York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

The closing date is 15 October 2025

Job summary

An exciting opportunity has arisen for Patient Services Assistants on Ward 31.

Ward 31 is a unit that cares for patients with a Haematological/Oncological malignancy. It's a place where the opportunity to make a real difference in patients and their relatives lives.

Full time and part time positions are available. The Patient Services Assistant role will involve working as part of an integrated team, guided by local and trust policy and procedures. To carry out non-nursing duties as delegated by the registered nurse, using own initiative within the level of competence expected for the role. To assist and support members of the multi professional team in order to provide a high standard of patient centred care whilst demonstrating care and compassion whilst ensuring that patients needs are met.

Main duties of the job

The PSA will focus on supporting the nutrition needs of patients, this will include:

Taking on the role of 'nutrition coordinator' at mealtimes, liaising with nursing staff to ensure that patients are sat out or up and ready to eat. The PSA will ensure that patients have hand hygiene wipes available and offer help where needed, ensure the correct cutlery and aids are available and that the 'red tray' system is implemented.

Assisting patients at mealtimes and helping them with food where appropriate.

Working alongside nursing staff to promote 'first a drink' helping patients with drinks to support hydration.

Completing menus for all patients, offering help where required and ensuring that correct menus (including special diets, snack menus, finger food etc.) are ordered.

Completion of food and fluid charts, escalating concerns to nursing staff.

Keeping the nutrition boards up to date.

Helping with general housekeeping on the ward which will include keeping supplies stocked and helping prepare bed spaces for patients.

About us

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata/per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7499605-PSA-CSD

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, qualifications and training

Essential

Good basic education - Reading and writing skills plus basic numeric skills

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience and knowledge

Essential

Effective oral and written communication skills
Able to work alone and with others as part of a team
Previous experience at working with people
Basic IT skills

Desirable

Able to prioritise work of self and others
Previous NHS experience

Person Specification

Education, qualifications and training

Essential

Good basic education - Reading and writing skills plus basic numeric skills

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience and knowledge

Essential

Effective oral and written communication skills
Able to work alone and with others as part of a team
Previous experience at working with people
Basic IT skills

Desirable

Able to prioritise work of self and others
Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)