York and Scarborough Teaching Hospitals NHS Foundation Trust

Orthopaedic Outpatients Administrator

The closing date is 14 October 2025

Job summary

Are you looking to make a difference in the work that you do?If so, this role could be for you!

We are looking to appoint an Orthopaedic Outpatient Administrator to join our Orthopaedic Administration Team at York Teaching Hospital.

This is a varied role and the post holder must be able to flexibly provide cover across three areas:

Referral management centre
Reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas
Call centre, handling large volumes of calls, agreeing outpatient appointments, as well as dealing with other appointment related queries

It is essential that this work is carried out accurately and efficiently, as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

The hours advertised are required to cover service needs which are Monday to Friday, 8am to 4pm, and Monday to Friday, 9am to 5pm.

Main duties of the job

To process all new patient appointments within agreed timescales. and in accordance with consultants' requests and specialty booking rules.
To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
To monitor, maintain and update electronic worklists, and ensure that items are actioned in a timely manner, taking remedial action where necessary.
To utilise an electronic database booking system to call patients for their appointments near to their due date, to maximize clinic capacity against patient demand.
Support patients attending the Orthopaedic clinics, using tact anddiplomacy, and record an appropriate outcome for all patients who leave Outpatient clinic where necessary.
To manage patients ringing the department to book, amend, or cancel an appointment, in accordance with the Standard Operating Procedures and booking rules.
Any other administrative or clerical duties, which may be required as part of post.
To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
Responsible for maintaining stock control.
Prioritise workload to maximize patient demand against clinic capacity, to ensure patients are dealt with as timely as possible.
To maintain patient confidentiality at all times.

About us

Trust Information Pack:https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7504262-OA-SY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Qualifications

Essential

GCSE or equivalent
Good written and spoken English

Knowledge, Skills & Experience.

Essential

Ability to work in a fast paced and busy environment
Experience of using patient administration systems
Understanding a range of work procedures and processes
Ability to communicate with staff at all levels, including Consultant medical staff

Desirable

Working knowledge of the eRS/Choose and Book system

Person Specification

Qualifications

Essential

GCSE or equivalent
Good written and spoken English

Knowledge, Skills & Experience.

Essential

Ability to work in a fast paced and busy environment
Experience of using patient administration systems
Understanding a range of work procedures and processes
Ability to communicate with staff at all levels, including Consultant medical staff

Desirable

Working knowledge of the eRS/Choose and Book system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)