Job summary
As a York Community Response Team Service Co-ordinator -- you'll be coordinating care and actively shaping recovery journeys for patients, facilitating health care services to be provided to patients within their own homes.
Within this role, you are:
o First point of contact for patients, families, and health & social care partners, ensuring smooth communication and support.
o Managing patient pathways, including scheduling assessments, daily visits, and discharge planning.
o Supporting the day-to-day running of the service, helping maintain efficiency and responsiveness.
o Working closely with clinicians and other professionals to deliver integrated care.
o Facilitating short-term rehabilitation and reablement to prevent unnecessary hospital admissions and support post-hospital recovery.
We are looking for someone who is:
o Enthusiastic and flexible
o Strong organizational skills
o A proactive, patient-centered mindset
o Ability to thrive in a fast-paced, dynamic environment
o An excellent communicator
This is a linchpin role within a system designed to keep people safe, supported and independent in their own homes. You'll be helping reduce hospital strain while improving patient outcomes and quality of life.
Main duties of the job
The post holder will proactively support all CRT referrals, ensuring each stage of their pathway is fully coordinated, planned and booked. Will act as a main point of access to the service providing contact for patients, carers and wider healthcare team to provide (in conjunction with the clinical team), high quality patient care through proactive identification of needs which require a level of clinical knowledge, triage, allocation and discharge planning.
Collaborate and communicate with the wider health and social care team, acting as a resource to ensure the provision of appropriate services to maximise the health and wellbeing of the patient, improving the quality and efficiency of healthcare delivery. The post holder will be responsible for the coordination of the administrative function within the complex CRT pathways arranging assessments, reviews, discharge planning, transfers of care and multi-disciplinary team discussion in a timely manner, to facilitate unnecessary hospital admission and timely hospital discharge. Will be expected to manage and prioritise the allocation of support worker visits and work flexibly to meet the needs of the service, which can often be demanding and unpredictable.
About us
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- Educated to GCSE / O'level standard in core subjects or evidence of working at this level
Experience and Knowledge Required
Essential
- Minimum 2 years' experience within the NHS or similar environment (e.g. social services or other public services)
- Evidence of ability to develop effective working relationships with different levels and disciplines, internal and external to the organisation
- Insight into rehabilitation and re-ablement issues
Desirable
- Experience of audit and data collection
- Administrative support for clinical team including use of Microsoft Office and experience of patient information systems e.g. CPD, SystmOne
- Insight into roles and responsibilities
Skills and Attributes
Essential
- Excellent organisational and prioritising skills
- Reliable, adaptable to change and quick to learn and have the ability to work on own initiative or as part of a team.
- Good verbal and written communication skills including excellent telephone manner
Aptitude and Personal Qualities
Essential
- Adaptable and Team player
- Flexible approach to work and changing needs of the service
- Demonstrated insights into managing own re-silence and support others as well.
Person Specification
Education, Qualifications and Training
Essential
- Educated to GCSE / O'level standard in core subjects or evidence of working at this level
Experience and Knowledge Required
Essential
- Minimum 2 years' experience within the NHS or similar environment (e.g. social services or other public services)
- Evidence of ability to develop effective working relationships with different levels and disciplines, internal and external to the organisation
- Insight into rehabilitation and re-ablement issues
Desirable
- Experience of audit and data collection
- Administrative support for clinical team including use of Microsoft Office and experience of patient information systems e.g. CPD, SystmOne
- Insight into roles and responsibilities
Skills and Attributes
Essential
- Excellent organisational and prioritising skills
- Reliable, adaptable to change and quick to learn and have the ability to work on own initiative or as part of a team.
- Good verbal and written communication skills including excellent telephone manner
Aptitude and Personal Qualities
Essential
- Adaptable and Team player
- Flexible approach to work and changing needs of the service
- Demonstrated insights into managing own re-silence and support others as well.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
