York and Scarborough Teaching Hospitals NHS Foundation Trust

Senior Healthcare Support Worker - Ophthalmology

The closing date is 27 October 2025

Job summary

The Ophthalmology Department at York Teaching Hospitals NHS Foundation Trust are recruiting for a Band 3 Senior Healthcare Support Worker to join our welcoming and growing nursing team. We are looking for skilled applicants with experience in ophthalmology clinics and a passion for providing high quality care, to support the diverse range of patients attending our eye clinics.

The role will be cross-site between York Hospital and our fantastic new facility at The Community Stadium, with the opportunity to develop skills and knowledge across all areas of the eye clinic. A significant emphasis will be on mentoring less experienced members of the team, including new starters.

If you're an experienced Healthcare Assistant looking to take the next step in your career, then this role might just be for you!

Application tip! Shortlisting is based on your demonstration of the essential criteria, therefore please ensure you provide examples in your application

INTERVIEWS ARE HELD IN PERSON ONLY AND NO REMOTE INTERVIEWS WILL BE OFFERED

Main duties of the job

Continue to provide excellent patient care in undertaking tasks involved in the patient journey, for example:
- Testing Vision
- Measuring IOP
- Conducting Humphrey visual fields tests
- Instilling eye drops under supervision of registrants
- Attending to patients' general and specific needs during their visit
- Inclusive of many other duties of HCAs
Leading on audit and improvement projects in the eye clinic, with the support of the leadership team.
Mentoring less senior members of the team, including new starter HCAs.
Providing guidance and support for all staff members, leading in terms of attitude, energy and quality of care.
Upholding and providing a shining example of the Trust's values at all times.
Assisting nurses, doctors and AHPs in treatment rooms for procedures such as intravitreal injections, across sites (York Hospital and Stadium) where appropriate.

About us

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7521486-SHW-CSD

Job locations

York Hospital and York Community Stadium

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Experience

Essential

1 year's previous experience in a Healthcare Support Worker role

Skills (Please give examples of how you have demonstrated these statements)

Essential

I accurately communicate health-related information to patients and colleagues in an understandable way, adapting my communication style to meet the needs of the recipient.
I understand the importance of maintaining confidentiality
I function effectively as part of a team and participate in team discussions
I recognize the boundaries of my role

Qualifications

Essential

Completion of the Skills for Health Care Certificate (or equivalent) and outpatient competency packages.
Competent to record and escalate patient observations, undertake venepuncture, and willingness to be trained in cannulation.
Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent)

Desirable

Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Person Specification

Experience

Essential

1 year's previous experience in a Healthcare Support Worker role

Skills (Please give examples of how you have demonstrated these statements)

Essential

I accurately communicate health-related information to patients and colleagues in an understandable way, adapting my communication style to meet the needs of the recipient.
I understand the importance of maintaining confidentiality
I function effectively as part of a team and participate in team discussions
I recognize the boundaries of my role

Qualifications

Essential

Completion of the Skills for Health Care Certificate (or equivalent) and outpatient competency packages.
Competent to record and escalate patient observations, undertake venepuncture, and willingness to be trained in cannulation.
Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent)

Desirable

Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital and York Community Stadium

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital and York Community Stadium

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)