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York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer- Head & Neck

The closing date is 02 October 2025

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Job summary

An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital.

In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Experience of working in a healthcare setting and some reception knowledge would be desirable. Previous experience in an Outpatients setting would also be advantageous.

Please read the Job Description and Person Specification attached to this vacancy for more information about the role.

In return we can offer you:

  • A supportive & friendly working environment
  • Active encouragement to learn and develop within your role
  • Dedicated career pathways and great opportunities for continuing professional development
  • Commitment to, and support for, your wellbeing
  • NHS discount and salary sacrifice schemes

We look forward to receiving your application!

If you wish to apply for this post as a Secondment opportunity, please seek permission from your current line manager before applying.

Please note: This post may become Permanent at the end of Fixed Term/Secondment.

Main duties of the job

The successful candidate will provide a range of basic Clerical support, including:

  • Meeting with patients on reception, and helping with appointments and queries
  • Use the e-referral software to process new patient referrals in the required time frame
  • Monitor all the departmental email inboxes.
  • Receive general enquiries, which could be as the first point of contact including, patients, visitors, staff and others.

About us

Trust Information Pack:https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7435211-CO-SY

Job locations

York Teaching Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualification and knowledge

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

  • Experience of dealing with confidential information
  • Previous Office/Administrative experience in an NHS environment

Personal Attributes

Essential

  • Self-disciplined/motivated
  • Empathetic

Skills

Essential

  • Possess sound communication skills
  • Able to function effectively as part of a Team
  • Able to organise and prioritise own workload
  • Have the ability to exercise initiative
Person Specification

Qualification and knowledge

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

  • Experience of dealing with confidential information
  • Previous Office/Administrative experience in an NHS environment

Personal Attributes

Essential

  • Self-disciplined/motivated
  • Empathetic

Skills

Essential

  • Possess sound communication skills
  • Able to function effectively as part of a Team
  • Able to organise and prioritise own workload
  • Have the ability to exercise initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Teaching Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Teaching Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Abbi Denyer

abbi.denyer1@nhs.net

07890909923

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7435211-CO-SY

Job locations

York Teaching Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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