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York and Scarborough Teaching Hospitals NHS Foundation Trust

Healthcare Support Worker

The closing date is 28 September 2025

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Job summary

The Healthcare Support Worker (HCSW) assists the ward team in providing high quality compassionate care through assistance to patients and their relatives and carers appropriate to their needs, and under direction from registered practitioners.

Interviews for this position will be held in person ONLY at Scarborough Hospital. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role

Main duties of the job

  • Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line withTrust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
  • Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
  • Attend ward meetings and contribute to discussions about improvement of patient care.
  • Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures and escalate concerns you are unable to resolve to an appropriate person.
  • Escalate immediately any concerns regarding patient care to a registered practitioner.
  • Maintain the patient's comfort, dignity, and privacy at all times

About us

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

12 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7458517-HCSW-MS

Job locations

Scarborough Hospital

Scarborough

YO12 6QL


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience

Essential

  • Understanding of patient-centred care and the role of the HCSW

Qualifications & Skills

Essential

  • Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)
Person Specification

Experience

Essential

  • Understanding of patient-centred care and the role of the HCSW

Qualifications & Skills

Essential

  • Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Scarborough

YO12 6QL


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Scarborough

YO12 6QL


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Sister

Karen Brown

karen.brown138@nhs.net

07531166956

Details

Date posted

12 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7458517-HCSW-MS

Job locations

Scarborough Hospital

Scarborough

YO12 6QL


Supporting documents

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