York and Scarborough Teaching Hospitals NHS Foundation Trust

Clinical System Support

The closing date is 21 September 2025

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Job summary

We are looking for a talented individual to join our Development Team to provide second line support for our electronic patient systems. With the continued drive towards electronic patient records this is a great opportunity to join our team.

You will be responsible for the triaging, actively engaged in troubleshooting and resolving complex technical issues. You will have a good knowledge of information systems and an understanding of the software development process. You will be experienced in the use of SQL and have excellent communications and analytical skills.

We look forward to receiving your application!

Main duties of the job

Our applications are used by clinicians across the organisation to support the safe delivery of clinical care and support the administrative requirements of the organisation and have technical interfaces to other systems.

This is a key position within our team, providing technical support to our service users and colleagues within the York and Scarborough Digital Team. It is an opportunity to develop your skills working within our established and experienced Development Team.Candidates will be qualified to degree level or equivalent level or have relevant experience, have excellent customer service skills and must be able to communicate well, both verbally and in writing.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

  • 27 days holiday rising to 33 days (depending on NHS Trust service)

  • A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.

  • A variety of different types of paid and unpaid leave covering emergency and planned leave

  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

  • NHS Car Lease scheme and Cycle to Work scheme

  • An extensive range of learning and development opportunities

  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-1159786-SS-DIS

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications

Essential

  • Qualified to degree level or equivalent level or relevant experience
  • Willing to undergo training as necessary to undertake role

Experience and Knowledge

Essential

  • Knowledge/understanding of Information Systems
  • Understanding of software development process

Desirable

  • Knowledge/understanding of Information Systems as applied to Healthcare

Skills and abilities

Essential

  • Proficient in writing and documentation skills
  • High level of verbal and written communication skills
  • SQL Skills

Desirable

  • Experience of a procedural programming language
Person Specification

Education, Qualifications

Essential

  • Qualified to degree level or equivalent level or relevant experience
  • Willing to undergo training as necessary to undertake role

Experience and Knowledge

Essential

  • Knowledge/understanding of Information Systems
  • Understanding of software development process

Desirable

  • Knowledge/understanding of Information Systems as applied to Healthcare

Skills and abilities

Essential

  • Proficient in writing and documentation skills
  • High level of verbal and written communication skills
  • SQL Skills

Desirable

  • Experience of a procedural programming language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior developer

Phil Walker

phil.walker3@nhs.net

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-1159786-SS-DIS

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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