York and Scarborough Teaching Hospitals NHS Foundation Trust

Outpatient Services Delivery Manager

The closing date is 21 September 2025

Job summary

We are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals Trust.

This is a pivotal role focused on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7WTE) and be part of the senior leadership team for the Outpatient Services Department.

The role is site based at York Hospital and you will be required to have onsite presence at Scarborough Hospital at least once per week. Being site based means that the post holder will be close to the teams, develop effective relationships and be able to provide visible leadership and support.

Main duties of the job

Analyse outpatient performance and identify areas for improvement based on Key performance criteria
Develop and implement strategies to reduce waiting times and improve patient flow
Work collaboratively with clinical and administrative teams to optimise service delivery
Monitor and report on key performance indicators, ensuring targets are met and exceeded
Champion patient-centred care and foster a culture of continuous improvement
Manage resources efficiently and support staff development

About You

Proven management experience within the NHS or a similar environment
Strong leadership and interpersonal skills
Demonstrable track record of improving service performance
Excellent analytical and problem-solving abilities
Ability to motivate and inspire multidisciplinary teams
Commitment to upholding NHS values and delivering high standards of care

About us

The outpatient services team comprises of 80 WTE and is based on 6 sites across the area. We are the central admin team who undertake all of the admin processes to support patients being referred into hospital added to outpatient waiting lists and booked into the correct services following clinical triage. The Operational Service manager directly manages the outpatient teams. The Delivery Manager will manager the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure that proactive actions are taken to support performance improvement.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7412321-SDM-O

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications and Training

Essential

Training and experience to Masters' level equivalent

Desirable

Management/Project Qualification
Study at Post Graduate level/ equivalent experience or evidence of CPD

Experience and Knowledge Required

Essential

Knowledge and awareness of: NHS Plan & Targets, National service frameworks, National strategy and policy, Clinical Governance, Workforce development, Organisational Development methods, Performance Improvement Approaches, Local health commissioning policies, strategies, arrangements and networks.
Performance management methodology
Ability to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required

Desirable

Experience as well as knowledge of all activity targets and managing waiting lists

Skills and Attributes

Essential

Ability to influence, negotiate and build working relationships.
Ability to plan and organise a broad range of complex activities, adjusting plans as required.
Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.

Desirable

Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services

Person Specification

Education, Qualifications and Training

Essential

Training and experience to Masters' level equivalent

Desirable

Management/Project Qualification
Study at Post Graduate level/ equivalent experience or evidence of CPD

Experience and Knowledge Required

Essential

Knowledge and awareness of: NHS Plan & Targets, National service frameworks, National strategy and policy, Clinical Governance, Workforce development, Organisational Development methods, Performance Improvement Approaches, Local health commissioning policies, strategies, arrangements and networks.
Performance management methodology
Ability to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required

Desirable

Experience as well as knowledge of all activity targets and managing waiting lists

Skills and Attributes

Essential

Ability to influence, negotiate and build working relationships.
Ability to plan and organise a broad range of complex activities, adjusting plans as required.
Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.

Desirable

Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)