York and Scarborough Teaching Hospitals NHS Foundation Trust

Cardio Respiratory Administrator

The closing date is 02 September 2025

Job summary

Are you looking to make a difference in the work that you do?

If so, this role could be for you!

We are looking to appoint a motivated individual to join the Cardio Respiratory Admin Team at Scarborough Hospital.

This is a varied role with the post holder having to work flexibly to provide a full and comprehensive administrative support to the technical team.

The duties include, but are not limited to;

Registering and booking outpatient referrals onto our hospital administration system.
Covering the reception desk, dealing with patients face-to-face, ensuring they are checked-in and directed to the waiting area.
Dealing with telephone queries and handling large volumes of calls agreeing outpatient appointments with patients.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one, during what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and being able your use your own initiative.

We look forward to receiving your application!

Main duties of the job

To process all patient appointments within agreed timescales and in accordance with clinician requests.
To monitor, maintain and update electronic worklists, and ensure that items are actioned in a timely manner, taking remedial action where necessary.
Support patients attending the Cardio Respiratory Department, using tact and diplomacy.
To book, amend, or cancel appointments in accordance with the Standard Operating Procedures.
Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
Any other administrative or clerical duties, which may be required as part of post.
To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
To maintain patient confidentiality at all times.

About us

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7406847-CRA-MS

Job locations

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications

Essential

GCSE or equivalent
Good written and spoken English

Knowledge, Skills & Experience

Essential

Experience of working within a team
Understanding a range of work procedures and processes
Experience of using patient administration systems
Experience of working with Microsoft packages
Previous clerical experience and knowledge equivalent to NVQ Level 3
Experience of working to a high standard in a customer service environment

Desirable

Experience of using a patient database and recording accurate data
Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy

Personal Attributes

Essential

Ability to learn additional skills and to provide cross cover for all areas of Department
Able to work under pressure to strict deadlines and requirements
Good verbal and numeric skills

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Person Specification

Education, Qualifications

Essential

GCSE or equivalent
Good written and spoken English

Knowledge, Skills & Experience

Essential

Experience of working within a team
Understanding a range of work procedures and processes
Experience of using patient administration systems
Experience of working with Microsoft packages
Previous clerical experience and knowledge equivalent to NVQ Level 3
Experience of working to a high standard in a customer service environment

Desirable

Experience of using a patient database and recording accurate data
Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy

Personal Attributes

Essential

Ability to learn additional skills and to provide cross cover for all areas of Department
Able to work under pressure to strict deadlines and requirements
Good verbal and numeric skills

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)