York and Scarborough Teaching Hospitals NHS Foundation Trust

Diabetic Eye Screening Administrator

The closing date is 19 August 2025

Job summary

The North Yorkshire Diabetic Eye Screening Programme has a vacancy for an administrator to join our team in York and we are looking for a confident person with experience of working in a busy environment.

The service provides retinal screening to over 47,000 people with diabetes across North Yorkshire and the admin role is pivotal to the smooth running of the service

You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team.

There is a big focus on making sure that patients are in the correct pathway and the candidate will be expected to take on specific failsafe tasks within the programme to make sure the patients are safe.

You will be able to demonstrate a high level of communication skills, with the ability to prioritise competing demands of a busy environment.

We are a Monday to Friday daytime office but there will be occasional Saturday working.

We look forward to receiving your application!

Main duties of the job

The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.

Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
Create and maintain an accurate register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
Ensure all programme failsafe procedures are followed and bring issues that represent risk to the attention of the Admin Team Leader.
Ensure that all patients are invited for screening when due, set up clinics, and send out timely appointments.
Book rooms with GP surgeries and other venues for screening clinics.
Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
Send screening results to GPs and patients within the agreed timescales.
Provide training, supervision and mentor new staff.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7363740-DESA-CSD

Job locations

NYDESP office, Regus Building, Tower Court, Oakdale Road, Clifton Moor, York, YO30 4XL

Tower Court,

York

YO30 4XL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

essential

Essential

Maths and English GCSE Grade C or above (or equivalent)

Desirable

An understanding of the use of policies, protocols and guideline documentation

Experience

Essential

Evidence of working with the public and in customer care

Desirable

Knowledge of NHS diabetic eye screening (DES) programme guidance
Previous experience of working within an administration team/environment.
Evidence of working with data base applications

Person Specification

essential

Essential

Maths and English GCSE Grade C or above (or equivalent)

Desirable

An understanding of the use of policies, protocols and guideline documentation

Experience

Essential

Evidence of working with the public and in customer care

Desirable

Knowledge of NHS diabetic eye screening (DES) programme guidance
Previous experience of working within an administration team/environment.
Evidence of working with data base applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

NYDESP office, Regus Building, Tower Court, Oakdale Road, Clifton Moor, York, YO30 4XL

Tower Court,

York

YO30 4XL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

NYDESP office, Regus Building, Tower Court, Oakdale Road, Clifton Moor, York, YO30 4XL

Tower Court,

York

YO30 4XL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)