Job summary
A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.
Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.
Previous applicants need not apply.
Main duties of the job
The role involves:
- Registration of patients attending the Emergency Department
- Providing a courteous and efficient reception service
- Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
- Dealing with a variety of enquiries made in person or by telephone
- Undertaking any other tasks as directed
You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.
You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.
Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.
About us
For further information on working for our Trust please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualifications
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- ECDL or equivalent (or proven working knowledge)
Desirable
- NVQ III or equivalent experience in general administration or Customer Service
Experience
Essential
- Highly skilled in delivering customer based services in a face to face setting.
Desirable
- Previous experience of NHS administration services
Aptitude and Personal Qualities
Essential
- Evidence working as part of a team
- Evidence understanding of need for Confidentiality
Skills
Essential
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
- Evidence of good verbal communication skills and interpersonal skills
- Ability to cross reference information and pay attention to detail
Desirable
- Experience of organising workloads and time management
Person Specification
Qualifications
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- ECDL or equivalent (or proven working knowledge)
Desirable
- NVQ III or equivalent experience in general administration or Customer Service
Experience
Essential
- Highly skilled in delivering customer based services in a face to face setting.
Desirable
- Previous experience of NHS administration services
Aptitude and Personal Qualities
Essential
- Evidence working as part of a team
- Evidence understanding of need for Confidentiality
Skills
Essential
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
- Evidence of good verbal communication skills and interpersonal skills
- Ability to cross reference information and pay attention to detail
Desirable
- Experience of organising workloads and time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
