York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

The closing date is 27 July 2025

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Job summary

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

An exciting opportunity has arisen for an enthusiastic, motivated Patient Services Assistant to join our award winning stroke service.

Over the past 20 years stroke care has changed dramatically. Stroke is now treated as a medical emergency, where time is brain, and our service has developed to reflect this.

Our needs lead service admitting patients aged 18 upwards comprises of a dynamic multi disciplinary team, including research staff, that deliver evidence based patient centred care along our stroke pathway, from admission through to discharge to the community.

If you are interested in stroke care and want to be part of this busy, dynamic, innovative research active stroke service then we would love you to join our successful team.

Main duties of the job

The PSA will focus on supporting the nutrition needs of patients, this will include:

  • Taking on the role of 'nutrition co-ordinator' at mealtimes liaising with nursing staff to ensure that patients are sitting out or up in bed and ready to eat. Ensuring patients have hand hygiene wipes available, provide appropriate cutlery and aids, and implement the "red tray" system.
  • Assisting patients at mealtimes and helping them with food where appropriate, ensuring that special diets, snack menus, finger food etc, are ordered
  • Working alongside nursing staff to promote 'first a drink', helping patients with drinks to support hydration.
  • Completing food and fluid charts. escalating concerns to nursing staff.
  • Keeping nutrition board up to date.
  • Responsible for the ward environment, adherence to Infection Prevention policies, general cleanliness and tidiness on the ward, maintaining effective communication with the patients, their relatives and professional colleagues.

Additional duties to support the nursing team as required.

This is an exciting opportunity for individuals looking to drive forward care provision with a passion and commitment to improving patient experience. The successful candidates will be team players, with a strong desire to provide compassionate care and empower others, within a friendly and supportive environment.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7318906-PSA-MY

Job locations

Frailty Assessment Unit, Ward 24

York Hospital, Wigginton Road

York

YO318HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience

Essential

  • Effective oral and written communication skills
  • Basic IT skills Flexible approach to work
  • Previous experience of working with people

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills.
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Previous NHS experience

Apptitude and Personal qualities

Essential

  • Caring disposition
  • Good customer service skills
Person Specification

Experience

Essential

  • Effective oral and written communication skills
  • Basic IT skills Flexible approach to work
  • Previous experience of working with people

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills.
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Previous NHS experience

Apptitude and Personal qualities

Essential

  • Caring disposition
  • Good customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Frailty Assessment Unit, Ward 24

York Hospital, Wigginton Road

York

YO318HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Frailty Assessment Unit, Ward 24

York Hospital, Wigginton Road

York

YO318HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Tina Leake

tina.leake@nhs.net

01904726024

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7318906-PSA-MY

Job locations

Frailty Assessment Unit, Ward 24

York Hospital, Wigginton Road

York

YO318HE


Supporting documents

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