York and Scarborough Teaching Hospitals NHS Foundation Trust

Reception Supervisor

The closing date is 27 July 2025

Job summary

A great opportunity has arisen for a good and caring communicator with excellent interpersonal skills to lead our friendly dynamic reception team at YorSexual Health Harrogate - part of York and Scarborough Teaching Hospitals NHS Foundation Trust.

The successful candidate will be the first point of contact for our service users and should be able to demonstrate an effective level of communication whilst acting with empathy in what can be an emotional or difficult situation. You will need to be self-motivated, and a good team player and you will also be first contact for staff on a day-to-day basis for the reception team.

This is a great opportunity to join the NHS to support its work and enjoy the staff benefits that this brings.

Please do feel free to call us for an informal chat about the role to find out more about it!

Main duties of the job

Duties will include but not be limited to:

Registering and booking patients using our stand alone computer system.
Providing administration support to the multidisciplinary team.
Providing administration support to the HIV clinicians
Undertaking supervisory duties and line management for the Reception team, including Annual Leave, Rotas, E-Roster
Liaising with clinical and admin teams to provide excellent service for all our Service Users
Core hours will include shifts until 8pm on a rota basis

Experience of working in a healthcare setting and some reception knowledge would be desirable, though not essential. Supervisory or equivalent experience is desired. Full training will be given on our stand-alone IT system.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-7266316-RS-FH

Job locations

Heatherdene

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Knowledge, training and experience

Essential

GCSE or equivalent in English or a good standard of written English
Previous reception experience
Computer literate

Desirable

Willing to undertake any necessary training
Typing/word processing or experience of the same

Skills

Essential

Can communicate in a clear and understandable manner in person and on the telephone
Can demonstrate a non-judgmental and flexible attitude towards patients and sexual health in general
Ability to demonstrate self-motivation and enthusiasm and ability to use initiative when working alone

Desirable

Has experience of working with young people or people who may find it difficult to be clear about their needs
Able to work evenings and occasionally cover for holidays/sickness

Aptitude and Personal Qualities

Essential

Understands the importance of maintaining confidentiality
Ability to recognise when patients need immediate input from staff and direct appropriately
Friendly and approachable manner with colleagues
Able to work as a sole receptionist supported by the clinical team

Person Specification

Knowledge, training and experience

Essential

GCSE or equivalent in English or a good standard of written English
Previous reception experience
Computer literate

Desirable

Willing to undertake any necessary training
Typing/word processing or experience of the same

Skills

Essential

Can communicate in a clear and understandable manner in person and on the telephone
Can demonstrate a non-judgmental and flexible attitude towards patients and sexual health in general
Ability to demonstrate self-motivation and enthusiasm and ability to use initiative when working alone

Desirable

Has experience of working with young people or people who may find it difficult to be clear about their needs
Able to work evenings and occasionally cover for holidays/sickness

Aptitude and Personal Qualities

Essential

Understands the importance of maintaining confidentiality
Ability to recognise when patients need immediate input from staff and direct appropriately
Friendly and approachable manner with colleagues
Able to work as a sole receptionist supported by the clinical team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Heatherdene

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Heatherdene

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)