Job summary
If you're tenacious, have a flexible approach and enjoy a challenge, we'd love you to join our dynamic team in the Ophthalmology department at York Hospital!
Are you ready to make a real difference in healthcare? We're thrilled to announce exciting opportunities to join our fast-paced and dedicated Ophthalmic Department as a Patient Admin Officer. If you thrive in a busy, rewarding environment and want to be an essential part of an administration team that truly impacts patient care, we want to hear from you!
About the role...
You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.
About you...
The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.
You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff. The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.
We have full time hours available working any 5 days in 7 which will include rostered weekends, Saturday or Sunday.
Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered
Main duties of the job
Duties will include:
- Working on a very busy reception desk.
- Administering referrals via the electronic booking system "E-Referrals".
- Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
- Always maintaining patient confidentiality.
- Answering patient questions/queries both verbally and face to face.
- Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
- Making follow-up appointments adhering to booking rules
- Completing worklists - ensuring all requests by consultants are adhered too.
- Checking patients in and out of clinic
About us
Our benefits
We offer a range of benefits to support our staff including:
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we arekind; we areopen; and we pursueexcellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we arekind; we areopen; and we pursueexcellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Experience
Essential
- Previous experience of NHS outpatients services/customer services
Desirable
- Previous experience within Admin within the NHS
Qualifications:
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)
Desirable
- Educated to 'A' Level standard
Personal Attributes
Essential
- Willingness to undertake further training relevant to position
- Willing to be flexible and adapt to changing needs of the service
Knowledge, Skills & Abilities
Essential
- Excellent organisational skills
- Ability to cross reference information and pay attention to detail
- Evidence of good verbal communication skills and interpersonal skills
- Ability to manage own workload taking remedial action as necessary
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Person Specification
Experience
Essential
- Previous experience of NHS outpatients services/customer services
Desirable
- Previous experience within Admin within the NHS
Qualifications:
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)
Desirable
- Educated to 'A' Level standard
Personal Attributes
Essential
- Willingness to undertake further training relevant to position
- Willing to be flexible and adapt to changing needs of the service
Knowledge, Skills & Abilities
Essential
- Excellent organisational skills
- Ability to cross reference information and pay attention to detail
- Evidence of good verbal communication skills and interpersonal skills
- Ability to manage own workload taking remedial action as necessary
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
