Job summary
An exciting opportunity has arisen within the York and Scarborough Teaching Hospital to support the establishment and delivery of the Lung Cancer Screening Service (previously Targeted Lung Health Check Programme) as part of a new administrative team.
The lung screening administratorrole will support the flow of patients through the lung cancer screening program, and continue to support processes for any required onward referrals as recommended by the screening review meeting and lung nodule MDT.
There may be requirements to travel across the Trust footprint and wider region to support patients and staff at screening locations.
This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, as well as being able to work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Main duties of the job
The lung screening administrator will work closely with the service manager and programme manager to:
Support the service from an administrative perspective, as outlined in the national protocol, by acting as first point of contact for patients, booking telephone assessments and CT scans and answering general queries around the lung cancer screening programme
Support with drafting and sending letter correspondence
Work closely with other clinical and non-clinical teams in the wider organisation
Support reporting requirements by working with the service manager to ensure high levels of data quality and keen eye for detail
Develop and deliver the administrative infrastructure, policies and procedures required to establish the service
To support patients attending outpatient appointments using tact and diplomacy, ensuring patients have arrived and general queries are answered/escalated as required.
To ensure all patients who fail to attend-DNA (Did not attend) their appointments are followed up in accordance with the DNA SOP.
To be able to prioritise day-to-day workflow independently
Diary management
Training
We are looking for the successful candidate to have a patient centred approach, with clear communication skills and ability to utilise different trust systems.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- GCSE A-C or equivalent qualification in Maths and English
Desirable
Experience & Knowledge
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working within a team
- Experience of using patient administration systems
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Working knowledge of the Radiology Information systems or appointment systems
- Understanding of the 2WW cancer referral system and fast track appointment booking
- Experience of appointment systems and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
Essential
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast paced and busy environment
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- Ability to learn additional skills and to provide cross cover for all areas of Department
- Able to work as part of a team
Desirable
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Person Specification
Education, Qualifications and Training
Essential
- GCSE A-C or equivalent qualification in Maths and English
Desirable
Experience & Knowledge
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working within a team
- Experience of using patient administration systems
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Working knowledge of the Radiology Information systems or appointment systems
- Understanding of the 2WW cancer referral system and fast track appointment booking
- Experience of appointment systems and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
Essential
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast paced and busy environment
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- Ability to learn additional skills and to provide cross cover for all areas of Department
- Able to work as part of a team
Desirable
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
