York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

This job is now closed

Job summary

We are seeking individuals to come and work with us on our Surgical wards and support our clinical teams in delivering high standards of care to our patients.

The role of the Patient Service Assistant is to support the clinical team with various aspects within healthcare to support a patient's journey. Including cleaning and making beds, restocking equipment, waste disposal inline with Trust Protocols and ensuring the wards are clean and tidy.

As an integral member of the team you will have the confidence and ability to manage and direct patient and relative enquiries, through answering the phone and face to face enquiries.

Main duties of the job

The post holder will be expected to work as an integrated member of the ward team guided by the local and Trust policies and procedures. The successful candidate will demonstrate care and compassion whilst ensuring that patients' needs are met. The post holder will have an understanding of Health and Safety within a hospital environment, including Infection Prevention and Control Policies and procedures.

One of the most integral parts of the role is to support patients with there nutritional needs. This would include assisting patients to complete menu's, preparing and serving food and drinks throughout the shift. The PSA will also be able to identify high risk patient's and document allergies and nutritional needs on the ward whiteboards. We have various initiatives in the Trust to support patients with nutrition and hydration whilst in hospital, we would like our PSA's to be able to lead on these.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7035131-PSA-S

Job locations

York Hospital

Wigginton road, York

York

YO31 8HE

Job description

Job responsibilities

Interviews for this position will be held in person ONLY at (hospital site). Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

Interviews for this position will be held in person ONLY at (hospital site). Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Experience & Knowledge Required

Essential

Previous experience of working with people
Able to work alone and with others as part of a team using initiative
Able to understand and follow written and verbal instructions
Basic IT skills

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Education, Qualifications and Training

Essential

Good basic education - reading and writing plus basic numeric skills.

Desirable

Basic understanding of infection control

Physical Requirements

Essential

Ability to work without immediate supervision being able to prioritise, and use own initiative
Ability to work in pressure situations and still maintain standards

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational values and behaviours: o We are Kind. o We are Open. o We pursue Excellence.

Person Specification

Experience & Knowledge Required

Essential

Previous experience of working with people
Able to work alone and with others as part of a team using initiative
Able to understand and follow written and verbal instructions
Basic IT skills

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Education, Qualifications and Training

Essential

Good basic education - reading and writing plus basic numeric skills.

Desirable

Basic understanding of infection control

Physical Requirements

Essential

Ability to work without immediate supervision being able to prioritise, and use own initiative
Ability to work in pressure situations and still maintain standards

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational values and behaviours: o We are Kind. o We are Open. o We pursue Excellence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton road, York

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton road, York

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)