Job summary
This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure, and manage their time and workload effectively, as you will be working in a busy children's clinic environment which can sometimes be noisy.
Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.
As a focused individual, you will need to be organised have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.
We would welcome any telephone/email enquiries prior to application .
Main duties of the job
- Action appointments from worklist.
- Action appointment requests on CPD from clinicians and consultants.
- Change, cancel or amend appointments as required whilst following various booking rules.
- Ensuring clinics are appropriately utilised.
- Expedition of referrals.
- Maintain clinic room bookings.
- Manage electronic worklists.
- Add, end and re-open referrals on CPD using ERS.
- Escalate issues to appropriate manager/clinician.
- Meet and greet parents/children asking relevant screening questions.
- Receive enquiries via telephone, email, text or fact to face from internal and external parties.
- Respond sensitively to parents who may be worried, anxious or distressed.
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- oGCSE Maths and English at grade C+ or equivalent
- oGood written and spoken English
- oWillingness to work towards Level 3 qualification
Desirable
- oAdministrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential
- oExperience of working within a team
- oUnderstanding of a range of work procedures and processes
- oExperience of working to a high standard in a customer service environment
- oDemonstrable knowledge of secretarial or administration procedures
Desirable
- oPrevious administrative experience of at least one year
- oExperience of dealing with confidential information
- oExperience of working in the NHS
Skills and Attributes
Essential
- oGood verbal and written communication skills
- oGood interpersonal skills
- oAbility to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- oAbility to communicate effectively with all service users
- oGood keyboard skills
Desirable
- oGood organisational skills
Aptitude and Personal Qualities
Essential
- oAble to work as part of a team
- oAble to work in a fast paced environment and remain calm during busy periods
- oAble to show flexibility and adaptation to service requirements
Values & Behaviours
Essential
- Ability to demonstrate our organisational values and behaviours:
Person Specification
Education, Qualifications and Training
Essential
- oGCSE Maths and English at grade C+ or equivalent
- oGood written and spoken English
- oWillingness to work towards Level 3 qualification
Desirable
- oAdministrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential
- oExperience of working within a team
- oUnderstanding of a range of work procedures and processes
- oExperience of working to a high standard in a customer service environment
- oDemonstrable knowledge of secretarial or administration procedures
Desirable
- oPrevious administrative experience of at least one year
- oExperience of dealing with confidential information
- oExperience of working in the NHS
Skills and Attributes
Essential
- oGood verbal and written communication skills
- oGood interpersonal skills
- oAbility to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- oAbility to communicate effectively with all service users
- oGood keyboard skills
Desirable
- oGood organisational skills
Aptitude and Personal Qualities
Essential
- oAble to work as part of a team
- oAble to work in a fast paced environment and remain calm during busy periods
- oAble to show flexibility and adaptation to service requirements
Values & Behaviours
Essential
- Ability to demonstrate our organisational values and behaviours:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
