Patient Service Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

Interviews for this position will be held in person ONLY at (hospital site). Remote interviews will not be available.

The validity of Nursing and Midwifery Council PIN will be checked before shortlisting (Only applicable to registered roles) - inaccuraciesin NMC PIN details will mean your application will not be progressed

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role

An opportunity has arisen for a dynamic, enthusiastic and caring individual to join our well established team in the Emergency department in York.

York Emergency Department deliver care to acutely unwell patients , it is extremely fast paced and staff are dynamic and diverse to provide patient centred care to our patients.

We are looking for an individual who has excellent communication skills and that works well within a team. The post holder must demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors.

They will support the nursing team to deliver a clean and safe working environment, taking an active role in providing food and nutrition, ensuring food and hygiene standards are always maintained.

Main duties of the job

Our successful candidate will assist with the following ;

Food service- They will organise and assist with the preparation and giving out of meals and feed patients as required. They will also assist with drinks and snacks in between meals.

Cleaning & stocking-They will assist with cleaning schedule and ensure that patients bed spaces are ready for changeover.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

  • 27 days holiday rising to 33 days (depending on NHS Trust service

  • A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave

  • Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

  • NHS Car Lease scheme and Cycle to Workscheme

  • An extensive range of learning and development opportunities

  • Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

27 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-6996200-PSA-MY

Job locations

York Hospital

Wigginton Road, york

York

YO323DW


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Basic understanding of infection control
  • Knowledge of NHS & Local Trust

Experience

Essential

  • Able to understand and follow written and verbal instructions
  • Effective oral and written communication skills
  • Flexible approach to work
  • Able to work alone and with others as part of a team using initiative
  • Previous experience of working with people

Desirable

  • Ability to prioritise work of self and others Previous NHS experience
  • Previous NHS experience

Aptitude & Personal Qualities

Essential

  • Good customer service skills
  • Caring disposition
  • Kind natured
  • A good sense of humour
  • Responsible attitude
  • Common sense
  • Possess excellent personal hygiene standards
  • Flexible attitude to work, hours and duties
  • Positive can do attitude
  • Commitment to learning new skills
Person Specification

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Basic understanding of infection control
  • Knowledge of NHS & Local Trust

Experience

Essential

  • Able to understand and follow written and verbal instructions
  • Effective oral and written communication skills
  • Flexible approach to work
  • Able to work alone and with others as part of a team using initiative
  • Previous experience of working with people

Desirable

  • Ability to prioritise work of self and others Previous NHS experience
  • Previous NHS experience

Aptitude & Personal Qualities

Essential

  • Good customer service skills
  • Caring disposition
  • Kind natured
  • A good sense of humour
  • Responsible attitude
  • Common sense
  • Possess excellent personal hygiene standards
  • Flexible attitude to work, hours and duties
  • Positive can do attitude
  • Commitment to learning new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road, york

York

YO323DW


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road, york

York

YO323DW


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Lead Nurse

Lynsey Duck

l.duck@nhs.net

01904721846

Date posted

27 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-6996200-PSA-MY

Job locations

York Hospital

Wigginton Road, york

York

YO323DW


Supporting documents

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