Job summary
The Community Nursing administrative team provides an essential, high quality, administration support function, relating to Paediatric Community services. Working as part of a highly effective and professional team, the post holder will assist the Community Nursing Administrator to provide administration support for the Paediatric Specialist and Community Nursing Teams at York and Scarborough Hospitals.
Main duties of the job
The post involves the use of multiple electronic systems, including the in-house database, Core Patient Database (CPD), System 1 and Microsoft Office applications (including Excel). Principle duties and responsibilities as follows:
Allocation of referrals to our services.
Maintain Trust CPD (Core Patient Database), including patient information.
Administering patient clinic appointments.
Be the point of contact for all community nursing teams.
Deal with telephone enquiries appropriately from service users and partner agencies, including requests for tests, results and making appropriate appointments. Allocating to relevant team members where required.
Deal appropriately with telephone and electronic mail enquires from a wide variety of partners, including other health care providers and members of the public.
Maintaining Excel spreadsheets.
Ordering of supplies.
Organisation of patient transport if needed.
Requesting of notes / filing / scanning / archiving.
Distribution of clinical items where required.
Cover for Administrator when absent.
Any other ad-hoc work requests.
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- oGCSE Maths and English at grade C or equivalent
- oGood written and spoken English
- oWillingness to work towards Level 3 qualification
Desirable
- oAdministrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential
- oExperience of working within a team
- oUnderstanding of a range of work procedures and processes
- oExperience of working to a high standard in a customer service environment
- oDemonstrable knowledge of secretarial or administration procedures
Desirable
- oPrevious administrative experience
- oExperience of dealing with confidential information
- oExperience of working in the NHS
Skills and Attributes
Essential
- oGood verbal and written communication skills
- oGood interpersonal skills
- oAbility to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- oAbility to communicate effectively with all service users
- oGood keyboard skills
Desirable
- oGood organisational skills
Aptitude and Personal Qualities
Essential
- oAble to work as part of a team
- oAble to work in a fast-paced environment and remain calm during busy periods
- oAble to show flexibility and adaptation to service requirements
Person Specification
Education, Qualifications and Training
Essential
- oGCSE Maths and English at grade C or equivalent
- oGood written and spoken English
- oWillingness to work towards Level 3 qualification
Desirable
- oAdministrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential
- oExperience of working within a team
- oUnderstanding of a range of work procedures and processes
- oExperience of working to a high standard in a customer service environment
- oDemonstrable knowledge of secretarial or administration procedures
Desirable
- oPrevious administrative experience
- oExperience of dealing with confidential information
- oExperience of working in the NHS
Skills and Attributes
Essential
- oGood verbal and written communication skills
- oGood interpersonal skills
- oAbility to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- oAbility to communicate effectively with all service users
- oGood keyboard skills
Desirable
- oGood organisational skills
Aptitude and Personal Qualities
Essential
- oAble to work as part of a team
- oAble to work in a fast-paced environment and remain calm during busy periods
- oAble to show flexibility and adaptation to service requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
