Job summary
An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Head & Neck team as a Service Manager on a fixed term or agreed secondment basis.
The post will be based at York Hospital, however the successful candidate may on occasion be required to travel to other sites.
The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non clinical staff on a daily basis, organising and prioritising both their own workload and that of others.
They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.
We look forward to receiving your application!
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Main duties of the job
The successful candidate will be required to:
- Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
- Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
- Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
You will be responsible for the line management of a team of secretarial and administrative staff. The range of authority in this respect will be dependent upon the internal management reporting arrangements, but will include a combination of acting as an appointment panel member, making recruitment and selection decisions, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will also be responsible for ensuring that appropriate training is delivered to all staff, and that individual staff member(s) work allocation is managed effectively and reallocated as required, to best meet the needs of the service.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualification
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Educated to Degree Level OR have equivalent experience
Experience
Essential
- Previous administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
Desirable
- Understanding of RTT 18 week pathway
- Experience of working within the NHS
Skills
Essential
- Possess a range of developed communication skills
- Able to function effectively as part of a Team
- Ability to practice delegation, negotiation and motivation skills.
Person Specification
Qualification
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Educated to Degree Level OR have equivalent experience
Experience
Essential
- Previous administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
Desirable
- Understanding of RTT 18 week pathway
- Experience of working within the NHS
Skills
Essential
- Possess a range of developed communication skills
- Able to function effectively as part of a Team
- Ability to practice delegation, negotiation and motivation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
