Job summary
This key role will provide a focal point and first point of contact for many patients, relatives, carers and internal and external professionals accessing the Trust.
The post holder will provide an efficient and comprehensive reception and administrative service, and information collection service for the Emergency Department.
The role involves booking/admin support based at the main reception desk or nurses' station in a busy Emergency Department.
This role is an integral part of the multi-disciplinary team and requires flexible working and multi-tasking.
The post holder is expected to work independently making decisions using own initiative.
Applicant must be able to work regular nights to apply
Main duties of the job
Registration/booking in, taking full details and to ensure that any change of patient details are made promptly and accurately. Data accuracy is paramount.
Provides and co-ordinates admin support at the nurse base in the Emergency Department for all clinical/nursing staff to ensure patient flow is capture real time and understanding delay reasons
Responsible for discharging or processing admission all patients from Emergency Department the Trust's core patient database.
Responsible for checking and ensuring data collection is as complete as possible and accurate.
To maintain the Emergency Department generated medical notes making sure that all relevant notes, reports and results are scanned onto the patient's electronic record in a timely manner.
About us
Our benefits
We offer a range of benefits to support our staff including:
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Experience & Knowledge required
Essential
- NVQ III or equivalent experience in general administration
Desirable
- Previous experience of NHS administration services
Education, Qualifications and Training
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable
- ECDL or equivalent (or proven working knowledge)
Skills & Attributes
Essential
- Ability to work under own initiative and judgement in dealing with non-routine enquiries and situations (arising from contact with colleagues and/or patients and relatives)
Person Specification
Experience & Knowledge required
Essential
- NVQ III or equivalent experience in general administration
Desirable
- Previous experience of NHS administration services
Education, Qualifications and Training
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable
- ECDL or equivalent (or proven working knowledge)
Skills & Attributes
Essential
- Ability to work under own initiative and judgement in dealing with non-routine enquiries and situations (arising from contact with colleagues and/or patients and relatives)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
