Job summary
Are you seeking a post working with a great team and really making a difference to the community?
If so, this fantastic opportunity has arisen for the post of Assistant Medical Secretary / Administrator, based in the Stroke Department at York Hospital.
We are seeking a highly motivated, enthusiastic, and flexible individual, who can work effectively using their own initiative, as well as being part of this superb Administrative Team.
Working Pattern - 6.75 hours per day, 4 days per week
Previous applicants need not apply.
Main duties of the job
The successful candidate will provide support to the Medical Secretaries and their Consultants, and be a proficient Audio Typist with the ability to transcribe complex digital dictation, which will include complicated medical terminology.
Excellent administration/secretarial skills and audio-typing experience are necessary, as well as a good understanding of customer relations. You will regularly be required to deal with queries from patients, consultants and GPs and use electronic work lists to actively monitor patient pathways together with general administrative tasks.
The successful candidate will be required to work well under pressure, with the ability to prioritise the demands of an extremely busy office and manage their time and workload efficiently and effectively. They will also be required to work unsupervised and communicate with consultants on a regular basis.
The successful candidate will possess GCSE English Language grade C or above (or equivalent) and a relevant typing qualification of RSA II standard (or demonstrable keyboard skills), as well as previous clerical/administrative experience, preferably in a healthcare setting.
About us
Our benefits
We offer a range of benefits to support our staff including:
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A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
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Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills - OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II ( or equivalent e.g. RSA II)
Desirable
- ECDL
- Qualification or appropriate training in Customer Service
Knowledge
Essential
- Knowledge of office applications and procedures
Desirable
- Knowledge of medical terminology
Experience
Essential
- Minimum 6 months secretarial/administrative experience
- Experience of working in a customer focused environment
- Experience of using a variety of IT applications, including Microsoft Office
Desirable
Skills
Essential
- Effective communication skills, verbal and written
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Ability to cope with distressing and emotional situations with patients, relatives and staff
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to be flexible and to adapt to new demands
- Ability to get on well with members of a team
Desirable
- Ability to exercise judgement and resolve problems
Person Specification
Qualifications
Essential
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills - OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II ( or equivalent e.g. RSA II)
Desirable
- ECDL
- Qualification or appropriate training in Customer Service
Knowledge
Essential
- Knowledge of office applications and procedures
Desirable
- Knowledge of medical terminology
Experience
Essential
- Minimum 6 months secretarial/administrative experience
- Experience of working in a customer focused environment
- Experience of using a variety of IT applications, including Microsoft Office
Desirable
Skills
Essential
- Effective communication skills, verbal and written
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Ability to cope with distressing and emotional situations with patients, relatives and staff
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to be flexible and to adapt to new demands
- Ability to get on well with members of a team
Desirable
- Ability to exercise judgement and resolve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
