Job summary
Are you a dynamic leader looking for a rewarding role in a fast-paced environment with the opportunity to directly improve patient experience?
We are looking for a highly motivated and enthusiastic individual, who has a proven track record of operational leadership with a particular interest in using performance data (qualitative and quantitative) to help us develop strategies with measurable outcomes.
You will oversee the effective day-to-day running of services across multiple sites and will be required to have onsite presence at these sites, motivating and supporting teams through a business change programme. Ensure that patients receive the highest quality of care, whilst managing budgets, staffing, and operational targets. You will be expected to collaborate closely with teams across the 5 hospitals to drive service improvements, manage resources, and ensure compliance with NHS standards and policies.
Main duties of the job
To work with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department to enable the sustained delivery of key operational targets. To support the implementation of service redesign, taking the lead for specific elements of wider transformation across Outpatient Services. To be responsible for the day-to-day line management of administration and clerical functions within Outpatient Services.
About us
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Education, Qualifications and Training
Essential
- Education, Qualifications and TrainingoTraining and experience to Masters' level equivalent.oManagement/Project Qualification oStudy at Post Graduate level/ equivalent experience or evidence of CPD
Desirable
- oManagement/Project Qualification
- oStudy at Post Graduate level/ equivalent experience or evidence of CPD
Experience and Knowledge Required
Essential
- oSignificant experience of Patient Administration management in the NHS, including operational management, budgetary management and service improvement
- oAbility to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required
- oUnderstanding of the Health and Social care management environment and roles and responsibilities within it.
- oAbility to assimilate & co-ordinate various agendas prioritising appropriately.
- oPerformance management methodology
Desirable
- oExperience as well as knowledge of all activity targets and managing waiting lists
Skills and Attributes
Essential
- Ability to analyse complex information, requiring analysis, interpretation, and comparison of a range of options to support managerial decision making.
- Strong financial management skills
- Good communication, presentation & interpersonal skills
- Strong prioritisation skills with the ability to manage competing demands.
- Ability to plan and organise a broad range of complex activities, adjusting plans as required.
- Able to influence, negotiate and build working relationships.
- Self-motivated, highly organised, Focussed and results oriented and can lead and deliver through others.
- Ability to cope with high levels of pressure
Desirable
- oExcellent report writing skills.
- oAptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services
- Able to influence, inspire, and effectively work with those around him/her
Aptitude and Personal Qualities
Essential
- Motivated and enthusiastic
- Assertive & decisive.
- Excellent time manage
- Proven interpersonal skills. Sensitive to staff issues. Confident / assertive in own abilities. Able to adapt to rapid change.
- Resilient and tenacious
- Active and passionate interest in and good knowledge of NHS issues at the current time.
Person Specification
Education, Qualifications and Training
Essential
- Education, Qualifications and TrainingoTraining and experience to Masters' level equivalent.oManagement/Project Qualification oStudy at Post Graduate level/ equivalent experience or evidence of CPD
Desirable
- oManagement/Project Qualification
- oStudy at Post Graduate level/ equivalent experience or evidence of CPD
Experience and Knowledge Required
Essential
- oSignificant experience of Patient Administration management in the NHS, including operational management, budgetary management and service improvement
- oAbility to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required
- oUnderstanding of the Health and Social care management environment and roles and responsibilities within it.
- oAbility to assimilate & co-ordinate various agendas prioritising appropriately.
- oPerformance management methodology
Desirable
- oExperience as well as knowledge of all activity targets and managing waiting lists
Skills and Attributes
Essential
- Ability to analyse complex information, requiring analysis, interpretation, and comparison of a range of options to support managerial decision making.
- Strong financial management skills
- Good communication, presentation & interpersonal skills
- Strong prioritisation skills with the ability to manage competing demands.
- Ability to plan and organise a broad range of complex activities, adjusting plans as required.
- Able to influence, negotiate and build working relationships.
- Self-motivated, highly organised, Focussed and results oriented and can lead and deliver through others.
- Ability to cope with high levels of pressure
Desirable
- oExcellent report writing skills.
- oAptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services
- Able to influence, inspire, and effectively work with those around him/her
Aptitude and Personal Qualities
Essential
- Motivated and enthusiastic
- Assertive & decisive.
- Excellent time manage
- Proven interpersonal skills. Sensitive to staff issues. Confident / assertive in own abilities. Able to adapt to rapid change.
- Resilient and tenacious
- Active and passionate interest in and good knowledge of NHS issues at the current time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
