Job summary
We are looking for someone to fill our post of Stoma Care Coordinator.
Every day is different, and duties will vary accordingly.
Our coordinator has an important role as central point of contact for staff and patients alike. The Clinical Nurse Specialist Team really on their coordinator to upload documents to a variety of databases, make patient appointments, triage incoming phone calls.
The role offers a wide range of admin tasks, whilst also some patient contact via phone calls. Our patients like to talk to us as a team, and if you think you have the skills and interests to 'make a difference' to patients then this role is for you!
Full training will be provided for all requirements of the role where needed.
Compassion, good communication skills and remaining calm under pressure are essential skills we would look for.
For further information about our Service, please see the attached additional information document.
Main duties of the job
Wide range of administration - patient records, appointments, audit etc
Managing phone calls and requests for information
Ordering of supplies
Liaising with a variety of different teams and agencies
Basic patient advice and review
Full training will be provided for all requirements of the role where needed.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to GCSE/O' level standard in core subjects or evidence of working at that level
- Computer literate with knowledge of IT systems such as Word and Excel
- HNC or NVQ Level 3 or equivalent evidence of working at that level
Desirable
- Administration qualification
- Knowledge of databases and spreadsheets
Experience
Essential
- Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service)
- Experience of working with Stoma patients or within a relevant clinical setting
- Experience of working with multi professional teams
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- Experience of managing resources
- Experience of audit and data collection
- Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
- Experience of telephone triage and patient contact
Training
Essential
- Evidence of continued professional development
- Willingness to undertake statutory and mandatory training and to undergo further training as appropriate
Desirable
- Understanding of training needs in relation to post
Special Knowledge
Essential
- Insight into Stoma and related issues
- Deals with complex and sensitive information on a regular basis
- Has the ability to exercise sound judgement in relation to problem solving
- Understanding of Trust policies
Desirable
- Insight into roles and responsibilities
Person Specification
Qualifications
Essential
- Educated to GCSE/O' level standard in core subjects or evidence of working at that level
- Computer literate with knowledge of IT systems such as Word and Excel
- HNC or NVQ Level 3 or equivalent evidence of working at that level
Desirable
- Administration qualification
- Knowledge of databases and spreadsheets
Experience
Essential
- Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service)
- Experience of working with Stoma patients or within a relevant clinical setting
- Experience of working with multi professional teams
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- Experience of managing resources
- Experience of audit and data collection
- Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
- Experience of telephone triage and patient contact
Training
Essential
- Evidence of continued professional development
- Willingness to undertake statutory and mandatory training and to undergo further training as appropriate
Desirable
- Understanding of training needs in relation to post
Special Knowledge
Essential
- Insight into Stoma and related issues
- Deals with complex and sensitive information on a regular basis
- Has the ability to exercise sound judgement in relation to problem solving
- Understanding of Trust policies
Desirable
- Insight into roles and responsibilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
