York and Scarborough Teaching Hospitals NHS Foundation Trust

Diabetic Eye Screening Administrator

This job is now closed

Job summary

The North Yorkshire Diabetic Eye Screening Programme is seeking an administrator to join their team in York. This role plays a crucial part in ensuring the smooth operation of the service, which provides retinal screening to over 47,000 individuals with diabetes across North Yorkshire.

As the administrator, you'll handle tasks such as booking patient appointments across multiple screening sites, ensuring adherence to service objectives. Proficiency with modern software packages is essential, as you'll be using bespoke screening software. Moreover, exceptional customer care skills are a must, as you'll interact with patients regularly.

A significant focus of this role is ensuring that patients are on the correct pathway, and the successful candidate will be tasked with implementing specific failsafe measures to uphold patient safety. Strong communication skills and the ability to manage competing demands in a fast-paced environment are also essential qualities for this position.

If you are a confident individual with a background in working within busy environments and are passionate about providing support to patients, we encourage you to apply.

We look forward to receiving your application!

Main duties of the job

Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
Create and maintain an accurate register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
Ensure all programme failsafe procedures are followed and bring issues that represent risk to the attention of the Admin Team Leader.
Ensure that all patients are invited for screening when due, set up clinics, and send out timely appointments.
Book rooms with GP surgeries and other venues for screening clinics.
Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
Send screening results to GPs and patients within the agreed timescales.
Provide training, supervision and mentor new staff.
Work flexibly with the to ensure cover during office hours to:
- provide a responsive service to users
- provide immediate response in the event of a problem i.e. sickness; short notice leave
- ensure the maintenance of confidentiality at all times

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

14 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-6267664-A-CS

Job locations

Regus Offices Tower Court

Oakdale Road

York

YO30 4XL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have

made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have

made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else

Person Specification

Qualifications

Essential

Maths and English GCSE Grade C or above (or equivalent)

Knowledge

Essential

Clear understanding of windows based IT systems and must have good knowledge of Excel

Experience

Essential

Evidence of working with the public and in customer care

Desirable

Collaborative working with external organisation such as GP practices
Previous experience of working within an administration team/environment.

Person Specification

Qualifications

Essential

Maths and English GCSE Grade C or above (or equivalent)

Knowledge

Essential

Clear understanding of windows based IT systems and must have good knowledge of Excel

Experience

Essential

Evidence of working with the public and in customer care

Desirable

Collaborative working with external organisation such as GP practices
Previous experience of working within an administration team/environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Regus Offices Tower Court

Oakdale Road

York

YO30 4XL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Regus Offices Tower Court

Oakdale Road

York

YO30 4XL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)